What is most valuable?
Time tracker, gmail and outlook plugins.
How has it helped my organization?
Cuts down on daily task organisation and communication.
What needs improvement?
For how long have I used the solution?
Since May 2014
How are customer service and technical support?
Best ever customer service.
Which solution did I use previously and why did I switch?
Used Trello. It was getting hard to organise and follow individual tasks and it was lacking integrated time tracking at the time.
How was the initial setup?
Straight forward after using PM systems for 10 years.
What about the implementation team?
What was our ROI?
I measure ROI more in terms of time saved rather than money, so it is hard to measure but I am not giving it up any time soon.
What's my experience with pricing, setup cost, and licensing?
Just the monthly fee
Which other solutions did I evaluate?
Trello, My Intervals, Basecamp, Timecamp
What other advice do I have?
Best ever, the fee is high but the level of software is unprecedented and I can't see myself going to any other one.