What is most valuable?
Collaboration made easy, unlimited tasks that can be linked to more than one folder/project, email interface.
How has it helped my organization?
Collaboration efficiency like when writing an article. The description of the task is great for reference to keep in mind for everybody. The file sharing and locking capabilities makes working on files cleaner and more efficiently avoiding duplicates, missing versions, etc. The comments within the task help people have all the communication about the task in one place. The subtasks feature allows to create and delegate things to do as they come up, still linked in the same project/task.
What needs improvement?
The mobile interface really needs work. It's hard to navigate and find tasks or folders/projects. It crashes often, it's slow, etc. It might have improved but since I have tried several times making it hard to be a quick reference or place to follow up on my tasks I stopped using it.
What was my experience with deployment of the solution?
Yes, in academia there is no culture for the use of project management tools. Motivating people to use it was difficult. Also, when I started there were some issues with creating new accounts. I recommended to Wrike to allow people to have access to more than one group (or accounts) and since they applied my suggestion, it became a lot easier to start.
What do I think about the stability of the solution?
Yes, one that has happened to me several times is that it gets stuck. I then have to clean cookies, etc so that I can use it freely. The mobile interface has even more problems.
What do I think about the scalability of the solution?
Not really. I added over 50 members and it worked alright.
How are customer service and technical support?
Customer Service: Awesome: 10 out of 10. From how they set their website so that you can find the info, and look at videos to immediate and thorough response in the live chat. If there is any trouble they don't rest to find a solution. And if there is no solution to meet my needs they suggest to add a system feature suggestion that is actually done if it goes with their priorities and/or enough clients vote for it.Technical Support: Shy from great. They some times have a hard time figuring it out. However, as I said, it is clear they care and will find a way to solve your problem.
Which solution did I use previously and why did I switch?
The lab I joined was paying but really not using Basecamp. It appeared complicated, and most importantly it charged by user which really didn't help our team. At that point it was not easy to use email to create/update tasks and also there was a limit on the projects. All these reasons motivated me to find a new solution that matched our flexible and ever changing group with a large number of small and medium projects.
How was the initial setup?
Straightforward for me since it recommends you to do simple, somewhat gamified and guided steps to get you familiarized with the most important features of the system. I also found the short videos clear and very useful. And they invite you to a webinar right when you start so that you get the most out of your experience. However, I noticed that other people who did not follow through that process had a hard time understanding how it worked. I'm not totally sure how it could be improved as I found it pretty clear.
What about the implementation team?
I did it independent.
What was our ROI?
For me personally was 100%.
What's my experience with pricing, setup cost, and licensing?
Since it was implemented in academia, this is hard to estimate given that it was not a structure implementation. It wasn't either a switch that affected the whole organization. The cost really was then the cost of the system and maybe 4 hours of familiarizing. This however would not be the same if I had to change what I currently have to another project management tool. Then the setup cost might be greater. Depending on what system was used I'd say a few days of switching because it's obviously not only importing to the system but organizing and setting up collaborators/users, etc etc.
Which other solutions did I evaluate?
I made a comparison with MANY different options including Onepoint, Clarizen and Liquidplaner.
What other advice do I have?
First is to prepare the organization to the use of this tool making sure they know why using the system is useful and important for them and the organization. Arrange the account (folders, general tasks) and strategize the logistics of using the system before implementing with a group so that the organization knows how to directly use it from the start. Having the organization members together go through the most relevant features and logistics of how to use it for organizational tasks to get the most out of it.