Wrike Review

​Straightforward; the interface is very user-friendly; now that the way to add a new folder was fixed, even more so.

What is most valuable?

Time log, dashboard, timeline, and the amount of projects I can add.

How has it helped my organization?

More organization for projects.

What needs improvement?

Ability to see a history of when a request for update is sent.

For how long have I used the solution?

Almost 1 year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

When zooming in, I lost the ability to see what I input in the description area.

How are customer service and technical support?

Customer Service:

On a scale from 1-10, I would say 8; for the most part customer service is good, but if a customer wants one aspect of the product and not another, it should be negotiable. We're not willing to pay an extra $200-500 a year for 1 extra person to be added as a main user with access rights. Packaged options should be available.

Technical Support:

On a scale from 1-10, 10.

Which solution did I use previously and why did I switch?

Yes, switched because we needed a way to communicate with others on the project regarding their input on the tasks.

How was the initial setup?

Straightforward; the interface is very user-friendly; and now that they have fixed the way to add a new folder, even more user-friendly.

What about the implementation team?

Directly online.

What was our ROI?

We haven't calculated our return on investment, but I would say it is probably 80%.

What's my experience with pricing, setup cost, and licensing?

$470 for the year; don't know day to day cost for using the product.

What other advice do I have?

I would suggest this product to others without question- and have to many other project managers in my classes.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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