Wrike Review
Custom dashboards allow me to keep track of all assigned tasks, saving me a lot of time and confusion. However, it could be improved with better private communications between users and collaborators.


Valuable Features

Task assignments and the custom dashboards.

Improvements to My Organization

I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.

Room for Improvement

Better ways to establish private communication between users vs collaborators.

Use of Solution

3 months

Deployment Issues

No

Stability Issues

No

Scalability Issues

The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.

Customer Service and Technical Support

Customer Service:

Excellent

Technical Support:

Excellent

Previous Solutions

Yes, Base. It wasn't as intuitive or visually versatile.

Initial Setup

It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.

Implementation Team

In-house. Meaning me, myself and I.

ROI

Need more time to determine.

Pricing, Setup Cost and Licensing

Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.

Other Solutions Considered

Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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