Wrike Review
Custom dashboards allow me to keep track of all assigned tasks, saving me a lot of time and confusion. However, it could be improved with better private communications between users and collaborators.


What is most valuable?

Task assignments and the custom dashboards.

How has it helped my organization?

I can see at a glance what assignments are in process, who they are assigned too. Basically, it saves me a lot of time and confusion trying to keep track of everyone and their workloads. It also makes it easy to reassign a task or review the communication related to a project or task.

What needs improvement?

Better ways to establish private communication between users vs collaborators.

For how long have I used the solution?

3 months

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

The users are limited on the version I use, but with unlimited projects and unlimited collaborators that hasn't been a issue yet.

How is customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solutions did we use previously?

Yes, Base. It wasn't as intuitive or visually versatile.

How was the initial setup?

It took a little trial and error to determine what setup would best fit my workflow, but it didn't take me long. The support videos were very helpful.

What about the implementation team?

In-house. Meaning me, myself and I.

What was our ROI?

Need more time to determine.

What's my experience with pricing, setup cost, and licensing?

Realize that most of those who use your Wrike system can be collaborators, even if they are on your team. You only need to provide user licensing for those with a more administrative role.

Which other solutions did I evaluate?

Yes. I looked at Basecamp, 17Hats, Insightly and tried Base.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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