Wrike is excellent at being customized for use and project management. Understanding the way that you can use the tool to flow projects/tasks within our organization has been extremely helpful. Generally, duplicating tasks have been one of the best features introduced so far for us as we have a lot of reoccurring projects so this has significantly reduced time and helped streamline work.
Room for Improvement
The main thing downfall for us is the lack of ability to apply time (budget) for tasks/projects as well as scheduling to make sure that we aren't overstacking a department with too much work at a quick glance.
Use of Solution
There aren't any issues with deployment but you do have to think creatively if you are going to have the tool function to your unique needs.
Customer Service and Technical Support
Awesome! Regardless if you call, email or do live chat, their reps are extremely helpful and also generally help consider the problems and provide their own thoughts on how you can achieve the goal. Technical Support
It's complex due to the customization that you can do. But once you understand the system, it's pretty easy.