WSO2 API Manager Review

A simple solution with good API management lifecycle, but needs better support and the ability to write orchestrations


What is our primary use case?

It is basically used for the integration of applications inside the organization and also for business partners outside the organization.

What is most valuable?

API management lifecycle is the most valuable.

What needs improvement?

I would like it to be a more convenient development platform with the ability to write orchestrations and so on.

Our problem with this product is that in my country, we are the only enterprise that has been using this product. We're missing a lot of knowledge from colleagues to consult with, and we also aren't able to recruit people with relevant skills. It is a big problem. The small team that is maintaining this product is the only team that can actually relate to any technical issue. The support that we're getting from the company is not great. There is also a cultural gap there because they're from Sri Lanka, and it is not easy. They're putting in a lot of effort, but they are not meeting our expectations.

For how long have I used the solution?

I have been using this solution for three years. I have used it in production for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have a few dozen users.

How are customer service and technical support?

The support that we're getting from the company is not great.

How was the initial setup?

It was pretty straightforward. The deployment took a couple of weeks.

What about the implementation team?

We had a reseller who is not an integrator. So, we basically did everything in-house.

Which other solutions did I evaluate?

We only did it in a very superficial way. We didn't really evaluate.

What other advice do I have?

I would say if you're looking for a simple and straightforward solution, it is probably a good idea, but if you're looking for a more advanced option, then you should go for some other solution.

I would rate WSO2 API Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

2.7
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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