What is our primary use case?
Reducing traffic capacity is needed for more than 13000 remote end-users who are working on Oracle E-Business Suite with about 1600 concurrent remote users working simultaneously all over Egypt. These users connect through 3G mobile modems from different service providers.
How has it helped my organization?
It increased the no. of users and reduced traffic and data connection cost in addition to increased user productivity.
What is most valuable?
Application streaming and shadow feature helped end-user online support and training. It also increased user productivity. Since this application has its own traffic encryption proprietary technique, it increased data connection security.
What needs improvement?
Eliminating the need of Windows terminal server because it increases the cost for each user as each PC that needs to connect must have its own terminal service license.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is flexible and very easily scalable.
How are customer service and technical support?
Good customer service and excellent technical support.
If you previously used a different solution, which one did you use and why did you switch?
Previously, I used direct user connection, but it was not secure enough and used a lot of bandwidth.
How was the initial setup?
If you follow the vendor instructions, the setup is straightforward. But it might be a little bit complex in the tuning phase.
What about the implementation team?
Our own in-house team made the full implementation and operation as well.
What's my experience with pricing, setup cost, and licensing?
The setup cost is not much. Although trimming the application settings is somehow tricky and has a lot of effect on performance, it is done only once. For a large number of users, use the concurrent users' license model.
Which other solutions did I evaluate?
A direct connection was evaluated.
Disclosure: I am a real user, and this review is based on my own experience and opinions.