XenApp (Citrix Virtual Apps) Review

Good user experience and printing capability


What is our primary use case?

We normally use Citrix for delivering applications remotely. Our experience is with the government and companies that have branches.

How has it helped my organization?

XenApp made our Application environment secure and restrict the data transfer.

What is most valuable?

The most valuable features are user experience and printing capabilities.

What needs improvement?

Citrix has to support all of the hypervisors including KVM.

The technical support is not as good as it is with other vendors and it should be improved.

For how long have I used the solution?

We have been using XenApp Citrix since 2007.

What do I think about the stability of the solution?

This is a very stable solution. The security updates are always being done.

What do I think about the scalability of the solution?

Citrix is scalable. In my company over the past seven years, we have had many users. In addition, our clients using this solution have many thousands of users.

How are customer service and technical support?

The Citrix technical support is not as easy as other vendors like F5 or VMware. Obtaining technical support is a little bit tough and it should be improved.

Which solution did I use previously and why did I switch?

We had tested Ericom, 2X and find better performance with Citrix.

How was the initial setup?

The initial setup is straightforward.

The length of time for deployment depends on the environment and the requirements. For example, last year we deployed this solution for an airline with 27,000 users and it took approximately three months.

What about the implementation team?

Our in-house team deploys this solution for our clients.

What was our ROI?

Our ROI was 144% .

What's my experience with pricing, setup cost, and licensing?

A perpetual enterprise license costs approximately $300 USD.

Which other solutions did I evaluate?

I have evaluated a lot of products and the latest solutions. Citrix, among all these products,  has added value because of the user experience and its printing capabilities. You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low.

What other advice do I have?

Citrix has its own training and certifications available, such as CCA-V, CCA-N, CCE-V,CCE-N. For anybody who is implementing this solution, I would suggest that they start with the training. That will help them with the product in learning what it is, how it is going to be implemented, what the requirements are, and so forth. The training is easy and once it is complete, implementing and using the solution will be easier for them.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Citrix Solution Provider, Dubai
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