XenDesktop Review

It improved application response time and used a lot less bandwidth. Better QA, please.


What is most valuable?

ICA and HDX are the most valuable features of this product to me. These protocols allow features that most other vendors either have not implemented yet or are too bandwidth-intensive to use in the enterprise with WAN users.

How has it helped my organization?

Our organization was a VMView shop. Due to issues with application responsiveness / perceived performance, our users had a very negative perception of the technology and were opting for physical PCs instead of VDI. During an extended pilot with these users leveraging Citrix XenDestop, we were able to improve the perceived performance / application response time, as well as use significantly less bandwidth. This was a huge cost savings for the firm.

What needs improvement?

The biggest area for improvement is in QA testing. The last few releases of either the VDA or updates to the broker either reduced functionality or re-introduced issues that were previously addressed.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The only issue that we had was early on in our implementation with a “Black Screen”. Although we were never able to determine the root cause with Citrix Tech support and escalated engineering, updating form 5.6 to 7.6 greatly reduced this issue / impact to our users.

How is customer service and technical support?

I rate technical support 5/10.

How was the initial setup?

The initial setup was straightforward. We were able to get three farms up and running within two hours. The migration from older to newer was relatively easy as well.

What about the implementation team?

Implementation was done in house. My best advice if you are migrating from another product to XenDesktop would be to deploy new VDI’s and migrate the users. This allows you to validate the stack and avoid legacy configuration and applications that might have issues. If that is not an option, researching what the VDI’s have installed, and what other remoting technologies are in use, will prove valuable and avoid some of the pitfalls that we had.

What was our ROI?

ROI I believe is close to three years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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