Citrix Endpoint Management Review

​Gave the company the option to implement BYOD for mobile phones, but The MTC was very finicky.


What is most valuable?

  1. Ease of deployment to end users.
  2. Profile deployment to setup email, wifi etc.
  3. Secure Mail Gateway was very useful for companies trying to control who accessed their email.

How has it helped my organization?

Gave the company the option to implement BYOD for mobile phones. Also helped with companies who were providing phones the capabilities to easily deploy a phone as well as to securely delete the data if the phone went missing or policies were being broken.

What needs improvement?

  1. The Multi-Tenant component (MTC) was very finicky to get up and running and upgrades was hit and miss. If you were dealing with a single site it was fairly straight forward as long as you rebooted the system before doing any significant changes like upgrades or certificate changes.
  2. With Citrix taking over, the XenMobile name is a bundling of other products (ShareFile/XenMobile Apps, NetScaller, etc) which makes this a very difficult setup in a single environment and impossible to deploy a full "XenMobile" experience as a Manage Services offering.

For how long have I used the solution?

2.5 years. Basically from 2012 to mid 2014.

What was my experience with deployment of the solution?

As a MTC it was a problem to get up and running initially. It also had a lot of problems with certificates but again it came to being very selective on the trusted root authority.

Single deployment has generally been fine.

What do I think about the stability of the solution?

The MTC It had undocumented memory requirements so even though we had enough memory for the number of devices, the number of tenants meant we had regular crashes until that was fully realised by their support.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Technical support was good.

Which solution did I use previously and why did I switch?

Didn't use any other product.

How was the initial setup?

MTC is complicated as it required a top level service to manage the tenants and that was difficult to get running.

Single tenant (in-house) was easy.

What about the implementation team?

In-house with technical support.

What was our ROI?

As I said we sold this product as a manage service offering. I'm not sure on the companies return on investment.

What's my experience with pricing, setup cost, and licensing?

Unknown setup cost but we spent a lot of hours getting it running.

Which other solutions did I evaluate?

Back in 2012 we compared this to Sophos offering (hands on). On paper we compared this product to Mobile Iron.

What other advice do I have?

I still think XenMobile MDM is a leading solution for Mobile Device Management but its bundling with the other XenMobile Apps and NetScaller makes it very difficult to implement. You (as a solution provider) need to be a Citrix house to get to the right resources. If you are looking to implement MDM just understand the full solution from Citrix is expensive and complicated. However the basic MDM with Secure Mail Gateway is not nearly as difficult and still provides features that other MDM providers don't.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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