XenServer Review

A stable, highly scalable solution that offers good integration capabilities


What is our primary use case?

We primarily use the solution for virtualization and for building other things on top of it. Mostly we sell the solution to other customers and offer them support.

What is most valuable?

The solution integrates well with other solutions, which makes it really strong as a primary solution to deploy.

What needs improvement?

The solution is too expensive and people are kind of moving away from Citrix. It's starting to become a problem. It is a primary reason that while we are rebuilding we're going to seek out open-source solutions.

For how long have I used the solution?

I've been using the solution for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is highly scalable and can be highly integrated with other solutions, which makes it very good.

How are customer service and technical support?

Technical support is good. I would rate them eight out of ten.

Sometimes there are difficulties when you look at the reseller model because you need to go through the reseller to get help, and often they are just salespeople. For us, in Botswana, resellers are typically in South Africa and they are more interested in sales than assistance.

These resellers are only interested in sales. When you are an assistant or a developer like we are, they can't really support you. They can only offer licenses to you. That is actually where the problem is. They have their sales quarters. If you don't meet their quarter they'll cut you off the next time and you have to reapply and go through their checks again, which is not a Citrix problem, but a partner weakness that should be re-considered.

How was the initial setup?

The initial setup has a moderate level of difficulty. Someone with a good understanding of the technology will be okay, but if someone who is new to the solution may experience challenges. 

What's my experience with pricing, setup cost, and licensing?

When you try to show clients Citrix, the price kind of scares them away. It's quite expensive.

What other advice do I have?

We are rebuilding our whole news infrastructure. We stopped using the solution for some things, but we will use it once we are finished with what we are currently building.

We're using a hybrid deployment model. We're also a Citrix partner.

I'd rate the solution nine out of ten. I really like the solution. It works well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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