xMatters IT Management Review

Made it easier to implement our roster of people who receive alarms using the REST API


What is our primary use case?

We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing).

How has it helped my organization?

  • xMatters made it easier to implement our roster of people who receive alarms using the REST API. 
  • The cloud solution reduces alarming to the core, which means no need to provision your server, which is great.

What is most valuable?

  • The REST API has given us the chance to move away from manual work to fully automated updates. 
  • The app gives way more information than a standard text message, making it more comfortable to interact with.

What needs improvement?

  • The REST API is still missing some important functionality, which we require. 
  • If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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