Xtraction for CA Service Management [EOL] Review

It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view.


Valuable Features

The feature that's most valuable for me is definitely the ease of use. It can be used by a non-technical user as it's basically drag-and-drop in providing reports and analytics for our IT and management teams.

Improvements to My Organization

It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view.

Room for Improvement

Since there are so many options and capabilities for Xtraction reporting, perhaps the documentation could be a bit more robust with more examples.

Deployment Issues

There's no issue with deploying it.

Stability Issues

It's a very stable product, and we've had no issues with it.

Scalability Issues

It’s a web-based product, so scalability is not so relevant.

Customer Service and Technical Support

I haven't had to use technical support.

Initial Setup

I wasn't involved in the setup, so I can't comment on whether it was straightforward or complex.

Other Advice

My only piece of advice would be to just plan your reporting ahead of time, but it is pretty adaptable if you change your mind.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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