What is most valuable?
It is not about features, it is about empowerment. What I like is the easiness of engaging conversation with colleagues and management to help each other. I particularly like the simplicity to do this with customers and partners on external network in one click.
How has it helped my organization?
People share expertise and find solution faster while they are feeling to be part of the same team even if they work in different geo
What needs improvement?
Manageability and customization
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
Light bug and one outage.
What do I think about the scalability of the solution?
How are customer service and technical support?
Good through YCN, but sometimes I got frustrated by translation issue Technical Support
Didn't need it yet.
Which solution did I use previously and why did I switch?
Yes, SharePoint. No engagement were done, it was to complex not enough user friendly, to focus on documents and not on people
How was the initial setup?
What about the implementation team?
Internal. Our IT especially because it is connected to our O365 environment.
What's my experience with pricing, setup cost, and licensing?
I would say you need a person full time for initialization and governance and training for a month. But we didn't do it that way. It was the job from someone 2h per day during 2 months. We found somebody motivated and with a good spirit who was able to understand people jobs.
Which other solutions did I evaluate?
What other advice do I have?
Talk to business to understand how it can help them, get an executive sponsor (the higher is the better), be open for discussion as there will be a lot of skepticism and opponents essentially around two subjects: "Email is prime and I don't want a new channel of information" and "I'm not used to social spirit and tools." What is key: find what use they will love.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 05 2014