Yammer Review
Empowering environment, which needs a strategy. A sponsor, time and tenacity to transform the way we work successfully.


Valuable Features

It is not about features, it is about empowerment. What I like is the easiness of engaging conversation with colleagues and management to help each other. I particularly like the simplicity to do this with customers and partners on external network in one click.

Improvements to My Organization

People share expertise and find solution faster while they are feeling to be part of the same team even if they work in different geo

Room for Improvement

Manageability and customization

Use of Solution

1 year

Deployment Issues

Governance issues

Stability Issues

Light bug and one outage.

Scalability Issues

No

Customer Service and Technical Support

Customer Service:

Good through YCN, but sometimes I got frustrated by translation issue

Technical Support:

Didn't need it yet.

Previous Solutions

Yes, SharePoint. No engagement were done, it was to complex not enough user friendly, to focus on documents and not on people

Initial Setup

Very simple

Implementation Team

Internal. Our IT especially because it is connected to our O365 environment.

Pricing, Setup Cost and Licensing

I would say you need a person full time for initialization and governance and training for a month. But we didn't do it that way. It was the job from someone 2h per day during 2 months. We found somebody motivated and with a good spirit who was able to understand people jobs.

Other Solutions Considered

SharePoint 2013

Other Advice

Talk to business to understand how it can help them, get an executive sponsor (the higher is the better), be open for discussion as there will be a lot of skepticism and opponents essentially around two subjects: "Email is prime and I don't want a new channel of information" and "I'm not used to social spirit and tools." What is key: find what use they will love.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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