Yammer Review

Secure collaboration environment for crowdsourcing knowledge

What is most valuable?

  • Inline video
  • Mobile apps
  • Secure collaboration environment for crowdsourcing knowledge
  • Translation tool

How has it helped my organization?

We have been able to have multi-country project teams where members can interact in their own language.

What needs improvement?

Ability to edit posts and also rich text would be good. Currently, unlike other social tools like Facebook at Work and Chatter, Yammer does not have the ability to edit posts. Also, the only rich text (bold/italics/bullets) that are supported are in the Announcements.

I know that Microsoft are currently testing the editing feature and it is due to be released in the next couple of months. This is the most requested feature which we receive from our users.

For how long have I used the solution?

We have been using this solution for eighteen months.

What do I think about the stability of the solution?

Occasionally we have some stability issues. But that is to be expected in a rapidly developing platform and the A-B testing does give some stability issues sometimes.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How is customer service and technical support?

Technical support is very good and responsive. We have premier support.

How was the initial setup?

The setup was straightforward but inconsistent. Now that it is fully integrated with Office 365, the consistency is there.

Which other solutions did I evaluate?

We evaluated Jive and Facebook Business.

What other advice do I have?

Go for it, especially if you are a Microsoft shop.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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