Yammer Review

Enables idea sharing through the idea crowdsourcing features.

What is most valuable?

The idea crowdsourcing features are valuable because they show the business benefit of this social tool.

How has it helped my organization?

It drives incremental improvement through idea sharing.

What needs improvement?

It needs more support for third-party apps. Since third-party apps can increase the actual functionality of Yammer, they are very useful. However, when it comes to integration and setup of these apps, it could be easier.

For how long have I used the solution?

I have used Yammer for nine months.

What do I think about the stability of the solution?

I have not encountered stability issues.

What do I think about the scalability of the solution?

Onboarding was an issue, but we found a solution which helped us.

How is customer service and technical support?

Technical support is good. They have a very good customer success program where they handhold you through rollout and any needed technical support.

Which solutions did we use previously?

We didn’t use a previous solution.

Which other solutions did I evaluate?

We evaluated Facebook at Work, but it wasn’t for us.

What other advice do I have?

Find a core purpose for it so employees know why they are using it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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