Yammer Review

Enables knowledge sharing, internal communication, and collaboration between teams.

What is most valuable?

Knowledge sharing between co-workers is a valuable feature. It helps develop a knowledge-sharing culture. It encourages working together and smooths out work relationships.

How has it helped my organization?

In my previous organization, we used Yammer to share what we were working on, be it big or small projects. This brought about innovative ideas from co-workers. This often completely changed the way we work on a project.

What needs improvement?

The integration with other Office 365 products can be improved to create a smooth interaction with Outlook. The users and their email addresses should be the same across all platforms, as they are owned by one company.

For how long have I used the solution?

I have used this solution for six years.

What do I think about the stability of the solution?

No stability issues were experienced. However, it was a steep change from the old days where we had a lot of unstable versions. That made it difficult for us, i.e., the enablers that needed to lobby the staff so that they would change the traditional way of working.

What do I think about the scalability of the solution?

We had some scalability issues. The main challenge was to bring the top management on board. For Yammer to be successful in your organization, you will need buy-in from management.

Management always asks about the added-value, impact, and the results. This is very difficult to measure unless the solution has already been implemented.

How are customer service and technical support?

The Yammer staff is very quick to help. There is an external network for anyone to join. It is set up for users to ask questions and get help. The level is very professional and quick.

Which solution did I use previously and why did I switch?

We used our own intranet for collaboration and engagement which was less-functional and buggy at times to fix.

How was the initial setup?

The setup was very straightforward. You can just join by using your company's email address. All your profile information is imported to Yammer and vice versa.

What's my experience with pricing, setup cost, and licensing?

My organization invested a significant amount of money in the Office 365 package. Yammer is a must, if you plan to work on improving the internal communication and collaboration among your staff.

Which other solutions did I evaluate?

We did not evaluate other options, as it came in the package with Office 365.

What other advice do I have?

You will need a strategy on how to bring people on board. For example, you can use short trainings/webinars to explain the importance of the tool and how to do the basics. Before all of that, the management has to believe in it and agree to use it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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