Yammer Review

Every user streamlines daily workflows with specific people/orgs they interact with. Users adapt and change dynamically as initiatives and daily work flows change.


What is most valuable?

Streamlining departmental workflow with built in QC. Here are only a few use cases:

for Human Resources:

Company wide announcements

Company FAQ / Policy and Procedures

Company Polling

Forms Repository

New Hire Orientation – Group Communication/Documentation

Training Videos

for IT departments:

Very useful client side, remote site, managing projects/rollouts or in the server room.

Yammer can be accessed from hand held devices as a traveling KB for staff.

Help Desk personnel and Engineers can access software in remote locations.

Personnel can update projects directly from their mobile devices providing real time status updates.

Tenant disk space is not effected - archiving files

Software Deployment / File storage

Help Desk FAQs – Rapid Response


How has it helped my organization?

Real time project tracking,

Managers can look into conversations and see employees pain points.

Built in Quality control and some Lean Enterprise tact

Users can self organize and collaborate quickly

Document control - Used as a doc repository..

I can go on and on with valuable uses.

For how long have I used the solution?

going on 2 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

6

Technical Support:

6

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Straightforward. But to understand all options in the portal a little bit of reading is required..

What about the implementation team?

I Implemented for numerous orgs.

What was our ROI?

Ongoing.

What other advice do I have?

Here are just a few benefits of Yammer

Closes Gap between Management and Customer facing employees

Lean process improvements and quality control are built into Yammer

Instant process improvements

Built in quality controls

Removes redundancy in daily workflows

Continuous improvement is built in

Every user streamlines daily workflows with specific people/orgs they interact with. Users adapt and change dynamically as initiatives and daily work flows change.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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