Yammer Review

We can reach engage with co-workers in a less corporate structure.


What is most valuable?

Reaching and engaging with co-workers in a less corporate structure.

How has it helped my organization?

Co-workers feel comfortable creating groups for collaboration, communication, and non-work related, personable groups. It has also increased confidence, interpersonal relationships, and overall communication and engagement.

What needs improvement?

Being able to edit a post after it has posted.

When a user creates a post, it goes into a group or the main global feed. Once that post has been posted, you cannot edit the post to change it. For example, if I wrote, “New Project coming soon” and realized after posting it that I misspelled a word, I cannot edit my post to change it to. “New Project Coming Soon”.

Being able to move a post to a different group after it has posted.

When a user posts something in a group, they cannot change what group it is posted to. For example, if I posted “Check out the new tasks list” in the main global Yammer feed, but then after posting it I realize di meant tp post it into a different Group, I cannot move that post to a different Yammer group.

For how long have I used the solution?

I have used Yammer for four years.

What do I think about the stability of the solution?

The only stability issue was in regards to getting the web part to display correctly.

What do I think about the scalability of the solution?

We have had no scalability issues.

How is customer service and technical support?

Technical support specifically gets a fair rating. Technical support through Yammer groups is good, but you have to do a lot of sorting and sifting.

Which solutions did we use previously?

We did not have a previous solution.

How was the initial setup?

The initial setup of the front-end was straightforward.

Which other solutions did I evaluate?

We didn’t evaluate other options.

What other advice do I have?

Have a Yam Jam or other type of exciting event to get user adoption rates up with give aways or other special incentives for signing up, posting, and adding information.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
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