Zabbix Review

Reasonable network monitoring which works okay if you don't mind the glitches


What is our primary use case?

Our primary use for the solution was to monitor the network and servers.

How has it helped my organization?

We used this solution for monitoring our applications and our internal web applications, which we couldn't do with Icinga (the previous software we used). That product was very good but the application monitoring of it wasn't good at all. Now I hear that application monitoring is very good in Icinga EN, so we might try it again.

What is most valuable?

The most valuable thing about the Zabbix product is that it was easy to install and manage.

What needs improvement?

There are a lot of things that can use improvement which is why we are seeking a new solution. Network monitoring is a problem. It gives too many false positives. For example, it notifies us that a server is down while I'm using that server — the server it claims is down — to do the search. A moment after the search is complete, everything is OK again. It's called flapping. It has some flapping control, but it's not as good as other products. I used to use Icinga and it is a better product in that respect.

For how long have I used the solution?

We had been using this product for about four years or more.

What do I think about the stability of the solution?

I know it doesn't just go dead on me, so the stability is okay I guess. 

What do I think about the scalability of the solution?

I don't really know how the product scales as I haven't tried to scale it up or I haven't had the need. Considering that we will be moving away from the product, I don't need to bother with that right now.

How are customer service and technical support?

Their online help is okay, but not as amazingly good as Icinga, for example. Icinga has the largest user base as far as I can tell and I use IRC for help a lot and there's a lot of people in it. There are few helping with Zabbix. The forums are pretty up-to-date.

As far as tech support itself, I have emailed them about the flapping issue, but the main issue that bothers me is the flapping and infrastructure monitoring which is not very good. The support team suggested a few tricks which would help but not as much as I want. The support team is responsive, but nothing was resolved.

If you previously used a different solution, which one did you use and why did you switch?

We are actually looking for another solution that meets our needs better. That is not because Zabbix is necessarily a bad solution. Our needs changed and there are better solutions available.

I previously used ManageEngine OpManager in another organization, so I guess the reason as to why I switched was that I changed jobs. That product was excellent, but it is also out of the reach of my current budget.

How was the initial setup?

Installation was not hard and it was very straightforward. The initial deployment without any complex setup took a few hours. Then the setup took an additional three days to a week. In total about a week to be completely deployed with all the servers monitored and everything working.

I did the deployment alone. I set it up and everything, and left it to other people to monitor as per their responsibility. I have 10 admins monitoring it. I've stopped monitoring it at this point, or in the half past year or so, as I am looking for a better solution.

The admins use it daily. Even now, I'm getting all the emails and I'm a little bit bothered from the continued flapping. Every admin is responsible for a different aspect of the monitoring so they get their dedicated reports. For example, one admin is responsible for the ELP servers, so he's getting only the email for the ELP related stuff.

What about the implementation team?

We did not implement through a vendor. I did the implementation myself. It's very easy, you don't need anyone just to install it. For more complicated stuff that I was not sure of, I asked around on forums. I did the entire implementation myself and it's very easy.

What was our ROI?

Any product that is saving you from a network meltdown is really worth more than you pay for it. This product did its job and some are still using it in the organization while we search for a better solution.

What other advice do I have?

I would rate this product a 7 out of 10. This is because it needs better flapping control and better infrastructure monitoring. Other products provide this already. I don't think I have much to say that isn't answered elsewhere. The product's benefit is that it is easy to get up and running. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
3 Comments
Tchidat LindaReal UserTOP 5LEADERBOARD

Hello Dror Mor
We faced network fluctuation's monitoring.

Knowing that, the common cause of link flap is a physical layer issue such as a bad cable or bad Gigabit Interface converter card, looking about infrastructures monitoring really seems to be a way to localize the flapping problem's source and solve it.

But if it is not possible, on Zabbix the way we found to solve this kind of problem is to set the network trigger's delay on 30s or 60s knowing that flapping last about 10s. So if your server connection goes down for less than 30s, zabbix server will not boring you with sounded screen or email notifications.

Cordially Linda T.

04 September 19
Dror MorReal UserTOP 20

Thanks for the tip :-)
I actually am looking to replace Zabbix, but I will give it a try.

It's really annoying as it sometimes happen while I'm on the server it says thats not responding.
Thanks again

Dror

05 September 19
MAHVendor

Dror,
What kind of solution are you looking for ?

06 September 19
Guest
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