ZAPTEST Review
We're able to test unique application running on several OS's that interface with many outside sources, but its documentation is outpaced by rapid development.


Valuable Features

This product now does what its competition claims to do: automate any program. The object detection and OCR functions are the best we have found. We are able to create tests much more quickly, and the results are robust and stable.

Improvements to My Organization

We have many unique applications, running on several operating systems, and interfacing with many outside sources. We now test everything, on an ongoing basis, starting from much earlier in the process, and have streamlined development by weeks!

Room for Improvement

The documentation is not keeping up with the rapid development, and updates are very fast.

Use of Solution

We are using this product for about 3 years now, although it is completely transformed from the version we started with.

Stability Issues

In earlier versions, we had some issues with lock-ups and memory leaks, but these appear to be "cured".

Scalability Issues

None

Customer Service and Technical Support

Customer Service:

This is where they truly shine! If we suggest a feature, a new version appears in days with that feature fully realized and working. If we have a need, all we need to do is ask!

Technical Support:

Superior tech support, down to actual time with lead programmers.

Previous Solutions

We used UFT and switched because we had issues with object identification and stability.

Initial Setup

Setup is very straightforward, most difficult part was setting up the license server, and that was fairly painless too!

Implementation Team

In-house with vendor support both on-line and on-site.

ROI

This is not my area of expertise, but we no longer bring in testers several times a quarter.

Pricing, Setup Cost and Licensing

Reasonable pricing for the quality of the product.

Other Solutions Considered

We evaluated over 20 various solutions from every major vendor, and a few open-source.

Other Advice

Add this to your "must test" list. Company is very responsive and product is too.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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