Zendesk Guide Review

It improves the relationship with my customers.


What is most valuable?

Its agility and simplicity are the most valuable features. This tool is very user-friendly.

How has it helped my organization?

It saves the costs, time and energy. It improves the relationship with my customers.

What needs improvement?

It needs to improve in terms of its flexibility, price, and installation.

For how long have I used the solution?

I have used this solution for three months.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

At the very beginning, we had some scalability issues.

How are customer service and technical support?

I would give the technical support a 9/10 rating.

Which solution did I use previously and why did I switch?

Previously, we were using another solution and I switched over for the price.

How was the initial setup?

The setup was complex because of the different parameters involved.

What's my experience with pricing, setup cost, and licensing?

I advertise mostly about the price.

Which other solutions did I evaluate?

We did not look at any other solutions, this product was the only one that I tried.

What other advice do I have?

You need to be helped by an expert, side-by-side.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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