When I used it, it helped with tracking tickets and identifying trends in help desk calls.
I used it for two years.
No issues, it went well.
I did not experience any stability issues during the two years I used Zendesk.
None at all.
I never had to call customer service. That was done by the admin person.Technical Support:
I personally never had to call the Zendesk tech support, as again it was handled by admin.
At the time I was employed at that company there was no help desk ticket system in use prior to implementing Zendesk.
There was one person who worked with Zendesk to implement it.
Zendesk is a great product but find a software package that will work best for your team and company.