Zendesk Review

It helped with tracking tickets and identifying trends in help desk calls.


Valuable Features

  • Reporting
  • Tracking

Improvements to My Organization

When I used it, it helped with tracking tickets and identifying trends in help desk calls.

Use of Solution

I used it for two years.

Deployment Issues

No issues, it went well.

Stability Issues

I did not experience any stability issues during the two years I used Zendesk.

Scalability Issues

None at all.

Customer Service and Technical Support

Customer Service:

I never had to call customer service. That was done by the admin person.

Technical Support:

I personally never had to call the Zendesk tech support, as again it was handled by admin.

Previous Solutions

At the time I was employed at that company there was no help desk ticket system in use prior to implementing Zendesk.

Implementation Team

There was one person who worked with Zendesk to implement it.

Other Solutions Considered

  • ZoHo
  • Freshdesk
  • SysAid

Other Advice

Zendesk is a great product but find a software package that will work best for your team and company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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