Zendesk Review

The possibility to quickly send templates emails based on content and user language​.


What is most valuable?

It is easy to use, highly customizable and makes our work faster.

How has it helped my organization?

The possibility to quickly send templates emails based on content and user language.

What needs improvement?

I would like to see improvement in the "trigger" sections and "macros" as well. Both should have conditional fields to customize.

For how long have I used the solution?

We've used it for three years.

What was my experience with deployment of the solution?

We have had no issues with the deployment.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

Mainly it's been good.

Technical Support:

Mainly it's been good.

Which solution did I use previously and why did I switch?

We used Netsuite which is too complex and too expensive.

How was the initial setup?

The setup process is quite easy.

What about the implementation team?

We did it in house.

What other advice do I have?

It is perfect if you need an email system. Absolutely not if looking for a CRM solution.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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