Zendesk Review

The possibility to quickly send templates emails based on content and user language​.


Valuable Features

It is easy to use, highly customizable and makes our work faster.

Improvements to My Organization

The possibility to quickly send templates emails based on content and user language.

Room for Improvement

I would like to see improvement in the "trigger" sections and "macros" as well. Both should have conditional fields to customize.

Use of Solution

We've used it for three years.

Deployment Issues

We have had no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues scaling it for our needs.

Customer Service and Technical Support

Customer Service:

Mainly it's been good.

Technical Support:

Mainly it's been good.

Previous Solutions

We used Netsuite which is too complex and too expensive.

Initial Setup

The setup process is quite easy.

Implementation Team

We did it in house.

Other Advice

It is perfect if you need an email system. Absolutely not if looking for a CRM solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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