Zendesk Review

With the privilege setting of different roles and spam filter, it helps us work more efficiently in ticket resolving and the data security.


What is most valuable?

I think it’s the view function, the privilege setting of different roles and spam filter, it helps us work more efficiently in ticket resolving and the data security.

How has it helped my organization?

We used to spend two to three working days to solve around 100 tickets and after we used Zendesk the turnaround time has been improved approximately 50%.

What needs improvement?

It's expensive.

For how long have I used the solution?

I have been using this for more than six months,

What was my experience with deployment of the solution?

We have had no issues with deploying it.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

We haven't needed to scale as our helpdesk is quite small.

How are customer service and technical support?

They have a very good Q&A page/system, I will give them the best rating.

Which solution did I use previously and why did I switch?

We didn’t use any other ticket systems.

How was the initial setup?

It's very easy and straight forward with a strong Q&A system supported.

What about the implementation team?

I was the person who set up everything, I would say it’s very easy to set it up for a person who has adequate computing knowledge.

What's my experience with pricing, setup cost, and licensing?

The price is not cheap but it’s affordable for us. I think we are on the second cheapest deal.

Which other solutions did I evaluate?

We were looking for a solution and we found Zendesk.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest