Zendesk Review

With the privilege setting of different roles and spam filter, it helps us work more efficiently in ticket resolving and the data security.


Valuable Features

I think it’s the view function, the privilege setting of different roles and spam filter, it helps us work more efficiently in ticket resolving and the data security.

Improvements to My Organization

We used to spend two to three working days to solve around 100 tickets and after we used Zendesk the turnaround time has been improved approximately 50%.

Room for Improvement

It's expensive.

Use of Solution

I have been using this for more than six months,

Deployment Issues

We have had no issues with deploying it.

Stability Issues

We have had no issues with the stability.

Scalability Issues

We haven't needed to scale as our helpdesk is quite small.

Customer Service and Technical Support

They have a very good Q&A page/system, I will give them the best rating.

Previous Solutions

We didn’t use any other ticket systems.

Initial Setup

It's very easy and straight forward with a strong Q&A system supported.

Implementation Team

I was the person who set up everything, I would say it’s very easy to set it up for a person who has adequate computing knowledge.

Pricing, Setup Cost and Licensing

The price is not cheap but it’s affordable for us. I think we are on the second cheapest deal.

Other Solutions Considered

We were looking for a solution and we found Zendesk.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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