Zendesk Guide Review

We're now able to track jobs via the ticketing system as well.​

Valuable Features:

There are a couple of features we've found most valuable for us, which are

  • Macros and
  • Reports.

Improvements to My Organization:

We have improved the service to clients, creating great support and managing relationships. 

We're now able to track jobs via the ticketing system as well.

Every department in our organization relies on Zendesk.

Room for Improvement:

We work in print so being able to preview files attached and having larger files (larger than 7MB would be great) would be a welcomed improvement. 

The app also needs to be made more user-friendly.

Use of Solution:

We have been using this software for over three years.

Deployment Issues:

We had no issues with the deployment.

Stability Issues:

We have had no issues with the stability.

Scalability Issues:

We have had service clients, creating great support and managing relations, tracking jobs via ticketing system as well. In other words, it's scaled for the things we need it to do.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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