What is our primary use case?
We primarily use Zerto for our critical applications and infrastructure to allow immediate failover at our DR site. We licensed our critical applications and database servers and standard backup the rest. In order to increase uptime, we replicate our entire Active Directory infrastructure as well.
How has it helped my organization?
We are able to pass many financial and IT audits because we have a solid system in place with zero RPO/RTO. Furthermore, we can train almost any tech or engineer on the process of flipping to the offsite primary. The button and some minor DNS changes and we are up and running.
What is most valuable?
The ease of failover and test environments has proven invaluable. It is literally as easy as pushing a button to flip to a contained test environment for staging roll-outs or verifying backup integrity. The upgrade process initially was tedious, making sure every VM host got updated separately, but now it is streamlined and a breeze.
What needs improvement?
I would like to see better notifications when the sync is off for an extended length of time. There is nothing worst then going to do an upgrade or test a restore and realizing some of the VPGs need to be fixed because their journal is too small causing bitmap syncing to be off.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
Stability is tied to the latency of your offsite DR.
What do I think about the scalability of the solution?
The scalability is directly correlated to your storage and compute. More licensing as you grow is all you need.
How are customer service and technical support?
The technical support for this solution is great. Every time I have had an issue, I get a real person, quickly, who remotely takes over and repairs the issue.
If you previously used a different solution, which one did you use and why did you switch?
We were using RecoverPoint by Dell EMC prior to this solution. We switched because it was extremely cumbersome and far from streamlined during failover.
How was the initial setup?
The initial setup of this solution is straightforward. It's literally an install button and then next, next, next...
What about the implementation team?
Zerto assisted us with the deployment.
What was our ROI?
Have not had to failover often but the ability to test product upgrades has been invaluable.
What's my experience with pricing, setup cost, and licensing?
The cost is not dirt cheap but also is not terrible.
Which other solutions did I evaluate?
We thought about VMware Orchestration.
What other advice do I have?
If you are looking for an extremely easy solution to implement and is highly effective then this is your baby.
Disclosure: I am a real user, and this review is based on my own experience and opinions.