What is our primary use case?
We use Zerto to keep a replica copy of the core servers we have running at our backup site. In the case of an outage, we are able to flip over to our backup location. Zerto keeps these servers up to date within seconds and in the case of an outage at our core data center, we can flip over services with little to no data loss.
How has it helped my organization?
Mostly what Zerto gives us is peace of mind.
We do the normal backups and that data gets stored offsite, but unlike backups, Zerto gives us the ability to be back up and running within minutes on a copy of our servers that is an identical copy of what is no longer accessible.
What is most valuable?
The features we found most valuable is site-to-site replication. This is what we purchased the product for and what we use it primarily for. We are in the process of switching over our production data center and Zerto has been a true time-saver that has cost us zero downtime.
What needs improvement?
Some features are not up to what we need, although we have found alternatives and aren't really looking for Zerto to handle those items today.
The setup process is time-consuming.
For how long have I used the solution?
We have been using Zerto for around four years.
What do I think about the stability of the solution?
With its built-in notifications and reporting, Zerto will alert you if there is anything wrong before it can become a problem.
What do I think about the scalability of the solution?
Zerto works for one or one thousand machines and scaling out is an easy process. Zerto also seems to better support the major cloud vendors, with updates as well.
How are customer service and technical support?
Zerto technical support has been very responsive and has always been able to help. They are available 24x7 and always have someone to contact you right away.
Which solution did I use previously and why did I switch?
Prior to using Zerto, we were using VMware's SRS. It was not keeping a close enough copy of our servers.
How was the initial setup?
The initial setup was very straightforward, but also a lot of information was needed. A fair bit of time was spent setting things up, but it was really just time-consuming. There was nothing that needed to be done by the vendor.
As far as setup and maintenance are concerned, you need to be sure to set it up properly, test it, and occasionally perform updates. For the most part, once it is in place it is pretty hands-off.
What about the implementation team?
We implemented with the help of Zerto, who was very helpful in explaining the process and how everything works.
What's my experience with pricing, setup cost, and licensing?
Zerto is not cheap but is an invaluable asset.
If you have the need for what Zerto can do for you then the cost really isn't a factor.
Which other solutions did I evaluate?
We only had experience with VMware's product and didn't know of anything other than Zerto. Once we tried the product we were hooked and never had a reason to look at anything else.
What other advice do I have?
When we implemented Zerto, we only utilized some of the features. This was mostly because of our needs at the time and partially because the other parts were not up to what we needed. They have since greatly improved on these parts, like the backups features, but we aren't really looking for Zerto to handle those items today.
We have never regretted implementing Zerto and I would not trade it for any other product.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.