- Campaigns
- Reports
- Mobile app
Zoho CRM Review
It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.
What is most valuable?
How has it helped my organization?
Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.
What needs improvement?
Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.
For how long have I used the solution?
I've used it for two and a half years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It's poor.
Technical Support:Poor, as they don't answer you call or emails at first your first attempt.
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
It was straightforward.
What about the implementation team?
Since it's a SaaS based product there was just a demo from the sales person.
What was our ROI?
It's 60%.
What's my experience with pricing, setup cost, and licensing?
It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.
Which other solutions did I evaluate?
- Marketo
- Eloqua 10
- Hubspot etc.
What other advice do I have?
This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 10 2015
Author
it_user236508
Lead, Marketing Research at Accion Labs at Accion Labs
Consultant