Zoho CRM Review

It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.

What is most valuable?

  • Campaigns
  • Reports
  • Mobile app

How has it helped my organization?

Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.

What needs improvement?

Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.

For how long have I used the solution?

I've used it for two and a half years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's poor.

Technical Support:

Poor, as they don't answer you call or emails at first your first attempt.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was straightforward.

What about the implementation team?

Since it's a SaaS based product there was just a demo from the sales person.

What was our ROI?

It's 60%.

What's my experience with pricing, setup cost, and licensing?

It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.

Which other solutions did I evaluate?

  • Marketo
  • Eloqua 10
  • Hubspot etc.

What other advice do I have?

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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