Zoho Desk Review

Cloud-based, easy to use, and inexpensive


What is our primary use case?

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

What is most valuable?

The ticketing feature is very easy to use, compared to other systems.

What needs improvement?

I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software.

We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated.

I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.

For how long have I used the solution?

I have been using Zoho Desk for just over two years.

What do I think about the stability of the solution?

I have no issues with the stability of the Zoho Desk.

What do I think about the scalability of the solution?

We are small, a team of three, so this is an area that we have not yet experienced, but it is my understanding that it is a scalable solution.

How are customer service and technical support?

We have not contacted technical support.

How was the initial setup?

There is no installation required, as it is a cloud-based solution.

What's my experience with pricing, setup cost, and licensing?

For what it does, it's quite cheap.

There is a subscription.

Which other solutions did I evaluate?

There was a comparison with another solution but we chose Zoho because it was a better fit for us.

What other advice do I have?

We have no servers, everything is in the cloud, except for your laptops and preferred devices.

I would rate Zoho Desk a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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