Zoho Reports Review

Business Intelligence Reporting - for all of us


What is most valuable?

  • Import data from feeds
  • Drag and drop report designer
  • Publish & Share - to a schedule
  • For beginners and data base admins alike

How has it helped my organization?

  • Analyses expenses per account for customers in our CRM
  • Provides dashboards for different areas of business
  • Allows "live" reporting of data gathered using Zoho creator forms

What needs improvement?

Query builder guidance/steps for beginners who need to write actual queries

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Zoho Reports is a SaaS. Deployment is as simple as logging in with an account/Gmail/Google Apps account

What do I think about the stability of the solution?

Excellent up-time and remains fast and responsive, even with 2 million records in the database

What do I think about the scalability of the solution?

I've seen implementations from 1000 records to more than 2million records. No issues with either.

How are customer service and technical support?

Customer Service:

Excellent. the support team have been very helpful, on one occasion even writing a particularly complex query for me,

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

Microsoft SQL reporting services - too expensive and has hardware requirements. Easier sharing via cloud and costs difference made me switch.

How was the initial setup?

Simple - Import spreadsheets, create relationships, create reports.

What about the implementation team?

I am a Zoho partner so implement for myself and my customers.

What's my experience with pricing, setup cost, and licensing?

$50 USD / Month

What other advice do I have?

Zoho offer trials of all their products. I recommend using the trial and exploring the product fully.


Disclosure: My company has a business relationship with this vendor other than being a customer: My company has been a Zoho Alliance Partner since 2009

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