What is our primary use case?
Unlike unconventional data that's being exposed, data loss prevention can become very difficult. Several of the old technologies, such as Symantec and McAfee, can cause a range of problems. On top of that, it derives from a lot of fines for customer loss. You can go through legal ramifications and damage to your company brand when data is exposed. Zscaler creates a significant bypass of security controls. It helps you with your compliance. Basically, it will then help you protect sensitive data.
Zscaler's Cloud DLP will also assist the users off-network, protecting them against data loss. The Cloud DLP will inspect all the traffic including SSL, which will give you protection and visibility. Zscaler Cloud DLP will also allow for compliance. It'll give you compliance for all major regulations that you have to go through.
What is most valuable?
Their technology can monitor and inspect data on the corporate level. It protects all the sensitive data from within the organization. You could definitely review anything that is on the network and verify the DLP tools by setting alerts and rules in order to mitigate risks such as losing your customers' PAI.
It's a pretty solid solution.
It connects to the cloud, so it's really fast. It obviously is going to bypass the gateway, give you security controls, and also allows SSL traffic to be hidden.
You can close your data protection gaps with Zscaler. You can quickly find all the classified, sensitive data across the cloud. You can also have protection using advanced features like Exact Data Match, and that's document matching as well as machine learning.
The pricing of the solution is very good.
The solution is very stable.
The initial setup is pretty straightforward.
The product scales well.
Zscaler is an integrated platform, so it's fully integrated with zero-day protection to all the users working from home or in our offsite network, and it's going to make customers close that security gap.
What needs improvement?
Zscaler will protect PII for all users regardless of their geolocations as well it will simplify compliance requirement's by eliminating complexity of legacy systems and securing your cloud data across all channels data in motion, at rest,
and across endpoints and clouds.
For how long have I used the solution?
I've been dealing with the solution for almost two years at this point.
What do I think about the stability of the solution?
The stability is good. Every function of the Zscaler DLP performs very quickly. It's very stable, and it's powered by AI. When it comes to threat and data leakage, it's on a packet-by-packet basis. You have a zero-trust exchange and it's a complete data loss prevention or protection package. It does a full inline inspection, including SSL and TLS traffic.
What do I think about the scalability of the solution?
The scalability is good. The transformation for scalability is based on IT operations. It is easy to add and deploy from branches. It will reduce the architecture for MTLS cost without adding any burden to the actual upgrade of your deployment.
How are customer service and technical support?
I haven't directly dealt with technical support. I can't speak to how helpful or responsive they are as I have no direct experience with them.
Which solution did I use previously and why did I switch?
I've previously used Symantec SLP. That was a couple of years ago.
There are a few key differentiators for Zscaler. Obviously, it's faster, and it's secured. You're routing traffic directly to the internet when you use Zscaler, and in that way, you are reducing cost. There is no reason to spend a lot of money on MPLS. There is no need to buy that. You could deploy and manage security appliances or any new generation firewalls on each branch, and you're providing more security without compromising cost. You're centralizing an overall zero-trust architecture by enforcing policies just a few clicks away.
How was the initial setup?
The good thing about the setup is you don't really need hardware appliances to deploy it. All you need to do is connect your Zscaler services, which is pretty simple, and forward all of your internet traffic to the Zscaler services. That's how you secure all your internet traffic. You can apply policies accordingly.
What's my experience with pricing, setup cost, and licensing?
As far as the pricing, it's very competitive. The more users you have, the cheaper it ends up being annually.
Let's say you have 100 users, it'll cost $39.69 a user. And if you have 10,000 users, it will cost you $19.15 per user. The more users you have, the cheaper they are individually. If you have a ZIA Professional bundle, the pricing is pretty affordable.
The struggle from old IT infrastructure is that you're dealing with a lot of legacy hub-and-spoke architecture and companies used to spend a lot of money on MPLS say 10, five years ago. If you're using old technology and your on-premise, you're forcing to pay twice for your internet-bound traffic. Those are the reasons why customers are rethinking their current solutions and moving to an easy solution like Zscaler in a cloud.
What other advice do I have?
I'm a reseller.
I'd rate the solution at a nine out of ten. I'd advise that this is one of the layers of security that most people need to have.