Zscaler Internet Access Review

Good VPN technology and scales with our requirements


What is our primary use case?

We use Zscaler for VPN connections and for internet security.

What is most valuable?

The internet security that it provides is valuable.

The VPN is valuable, as the whole technology is very different from a traditional VPN.

What needs improvement?

There are a few features that are not compatible with the Azure cloud.

It's not fully compatible with our environment because of the way that it is divided into business units. In order to get it working properly, there are some things that we had to put in for enhancements. Otherwise, everything works well.

For how long have I used the solution?

We have been using Zscaler Internet Access for about a year.

What do I think about the stability of the solution?

It is a stable solution, although once or twice, we had issues with latency and slowness. Other than on these occasions, it has been fine.

What do I think about the scalability of the solution?

Scalability-wise, everything is good. We have approximately 3,000 users and we do plan to increase usage. Ultimately, we want to include everyone, which is about 10,000 users.

How are customer service and technical support?

We have been in contact with technical support and they are very responsive. They also have TAM support, which means that we have a dedicated engineer to look into our issues. That is nice to have.

Which solution did I use previously and why did I switch?

I have used Cisco Umbrella in the past, which is similar. However, there are definitely differences between these two solutions. Cisco Umbrella is a DNS-based web filtering solution, whereas Zscaler is a cloud-based web application firewall combined with a regular firewall, antivirus, IPS, and other security features.

How was the initial setup?

The initial setup is straightforward and the deployment took place over a couple of days.

What about the implementation team?

We used Zscaler Professional Services for the deployment.

What other advice do I have?

In summary, this is a good product and I completely recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

Which version of this solution are you currently using?

3.1
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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