Zscaler Internet Access Review

A mature and scalable solution that needs to further expand to include adjacent services


What is our primary use case?

The primary use for the solution is to provide better more mature security for our client's networks.

How has it helped my organization?

The solution offers a level of quality of operation and services for each site. By deploying this service we reduce the overall variational risk.

What is most valuable?

The solution offers a distributed organization to master and to control all of the endpoints. Zscaler allows us to deploy their solution instead of building an in-house proprietary solution. Because it is well integrated and mature, it's faster, cheaper, and better for the company.

What needs improvement?

Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In some areas, they are more varied in terms of coverage. For example, they also offer content delivery networks, which is complimentary, and for some customers that could solve two problems at once. By providing a wider range of services, Zscaler could reduce deployment risk and operational risk by being a one-stop-shop type of solution.

In the next release, Zscaler should offer a content delivery network.

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the stability of the solution?

The solution is scalable. Right now, the company has 40,000 users. The client intends to increase usage.

How was the initial setup?

The initial setup that I'm aware of was not very smooth. I would not blame the product. It was more of the global maturity of the organization we were implementing for. If the organization is not able to align their team, the deployment will be difficult. This deployment is ongoing. We started it four months ago.

What about the implementation team?

We consult on the implementation.

What other advice do I have?

I'm currently consulting clients, and have worked with this solution extensively in the past. Most of my clients are moving from a private cloud to a hybrid cloud deployment model.

The way Zscaler has shaped their product is very good. Now they need to expand the coverage and to have a more global service. For mid-players and sometimes top-players, multiplying the numbers of providers to build an integrated solution is a complex endeavor. If Zscaler expanded their services, that would remove some complexity,

I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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