3CX moved to WebRTC, which was not the case earlier. That has kind of given us some kind of flexibility, especially during these lockdowns. Installation of host-based applications or legacy applications on Windows or macOS was becoming a bit of a challenge. WebRTC runs pretty smoothly on every system, which has helped a lot. It is easier to configure, so there is less room for customization unless we perform very specific things.

3CX Live Chat has improved response times. When customers have issues or questions, you need to get answers quickly and easily. On a phone conversation, you can sometimes get bogged down in a lot of superfluous details. With texting, that doesn't seem to happen as much. You can respond quickly, and one representative can take care of many customers through the messaging app, so you can multiply one person's efforts. So our customers are receiving a much greater level of customer service since we started using the chat option.

One of the biggest benefits of using 3CX Live Chat in our organization is it just works. It does not require a massive amount of technical know-how in configuring it. The guides produced by 3CX are very clear, and feedback from customers is good. It is convenient and it does what it needs to do, which is fantastic. The solution has been a very good fit-out of the box, and we are very pleased with it.

My entire organization is spread out across Australia and with the use of 3CX Live Chat I can access the system through the application on the go from any mobile connection. The employees can use the system and I can transfer calls to my representatives out in the field and we can chat with them.

Another feature that I did enjoy that we started to adopt is the customer service help options into our websites. The communication comes through on the desktop as a chat and whichever service agent is available picks up that chat and can reply to customers directly on the website. This has enhanced our customer service relations. It added another channel that clients can get a hold of us and chat directly with our agents. We have benefitted from the use of 3CX Live Chat.

I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the office. 

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team, marketing team. That was improved after deployment of this solution. Because we integrated this voice solution with the video solution, we allow our distributor, our client, customers to log in to our portal to directly interact with our salespersons.

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

Our organization has benefited from using 3CX Live Chat.

This solution helped our organization because it allowed us to be able to manage our data easier. We no longer had to do manual entries.

• Lower cost SIP Trunks
• Easy installation
• Good usage reports
• Good remote management console
• User self management of their own extension or business management group.

• It has made accountability easier due to reporting.
• It has made conferencing and video conferencing simple.
• It has made my life as the VoIP Division Manager easier.

Just an all round fabulous product.

• Work from everywhere and still be able to be unavailable.
• Video conference and share screen is a breeze and free.

I have always provided computer and networking support for my clients, but they continually asked for phone system support as well and I don't always have to send them to a competitor. Since I found 3cx, I can now offer telephony services to my clients as well and it has allowed my company to become more well rounded without spending thousands to train on a proprietary PBX.

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well as complex as you need. Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients. We’ve had some clients that have had to evacuate from local wildfires, which has allowed us to be able to move their system onto a temporary VM server in our data centre and still allowed them to make and receive calls, allowing their business to continue to function. We’ve also had to rapidly deploy the phone system for a local hotel, whose aging phone system finally bit the dust, and getting in the special board, meant thousands of dollars to re-invest into their old system. This allowed them the opportunity for a new, scalable system. Because 3CX is a software system and not entirely hardware, it allowed us to rapidly get the hotel online to a functional state, all within software. As we could get the hardware parts in, we restored more functions to the main operations to get back to normal.

3CX Phone System has made the way we handle our calls much more efficient.

The organization had many clients, and It was easy to manage user groups and ring groups, and the queuing feature. So, when a customer calls and asks for an incident or complaint, it's really easy to manage.

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension.

Another example is the integration. An incoming call to the tech department automatically opens a new case in our CRM for the technician to log the issue. It's similar to the sales department when a new lead opens up for the sales person to log (and later on follow up customer requirements).

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

On the fly video conferences and full presence on mobile devices

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an extension bound to the respective IP address and you’re good to go!

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls.  It has also significantly reduced our monthly telephone service costs.

By moving to 3CX we have been able to better measure the performance of our call centre during peak call periods to accurately determine staffing numbers. The removal of our hardware based PABX has greatly reduced expense in terms of direct hardware replacement, time required to apply firmware updates, and downtime when hardware fails.

It helps with business productivity and reduces the cost of communications.

The product increases the variety of services that my company is able to sell to their customers.

It improves communication between our two offices.

We're able to quickly do product demos or training with very little setup.  

We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office

Chat has been very helpful.  It allows us to paste web URLs, account information over to others in the office when we're on the phone with them.  Quicker then email or trying to dictate over the phone.

Call quality has improved a lot since our old Linux based system. The caller experience is better!

We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office.  The other feature that is improved our organization is the video conferencing capabilities.  We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.

3CX gives you the option of having softphones or physical phones, this gives you the flexibility to make and receive calls anywhere.

It provides a very easy way to move all the system onto a new machine.

We can take calls on mobiles and dial from Outlook, Gmail, etc. time saving.
We have got business leads from professional on hold adverts we have created.

If I or any employee is sitting behind a desk waiting on phone calls, we are missing a lot of opportunities, with the 3CX android app and push services our offices are now where ever I, my android and my laptop are.  We are a 100% soft-phone installation, either on Smartphones or Windows soft-phones the only time I use a physical desk-set is when I am at a clients location making a test call from their system.

The flexibility that the queues offer has been great for our help desk. The Windows softphone works well, even remotely if you have a descent internet connection.

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

With 3CX running on Windows and having a super easy web interface I can easily up-skill IT engineers to provide support to our 3CX customers. It's so well documented and offer regular training opportunities which enables us to keep pace with the latest developments.

Simplified deployment of hosted voice. The use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable.

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist. This has saved the company a lot of money in the long term. Also, we can make sure that all inbound calls are always answered by someone, even if there is no one in the office since we have set it up to forward calls to our mobiles so customers will always be able to talk to someone.

We can call everywhere with the IP public install on the application.