3CX Live Chat Previous Solutions

RK
Head CX at Tecrivuelt

I'm talking about the implementation of 3CX because that's what my clients are using. As for myself, I'm a consultant who helps clients, including telecoms, set up their customer experience systems. If we're talking about my own company and my own experience, then 3CX is one of the experiences. I have experience from very old systems to the latest ones.

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SM
Strategic Partner at East Kentucky Telecom Inc.

We previously used a solution called WeText.Pro, but we switched because it simplified everything for our people. Instead of using two apps to accomplish the same thing, we could integrate it into the one that we were already using the most. So, it made everything much more straightforward for all the users. Live Chat offers easier message management, better notifications, and better integration with something we were already using. The last one was the deciding factor.

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GS
IT Consultant at DirectCall

I used Asterisk, FreeSWITCH, and Issabel previously but switched to 3CX because of the support and the user-friendly graphical interface. With Asterisk, we had to manually set up the extensions due to our configurations. We don't have this situation with 3CX. It has extension provisioning. We just install the 3CX app on our phones or the computer and scan the QR code, then the extension is ready to go. Support is better, too. When I need support from 3CX, I just send an email to support and they answer quickly. With Asterisk, I have to go to community support for assistance most of the time.

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CW
VoIP Network Engineer at Infinet Solutions

We previously used Allworx, and changed proprietary issues. Allworx requires its own hardware, whereas 3CX can be installed on any hardware that meets the minimum requirements. A four BLF button phone, with a 280 by 120 pixel grayscale screen from Allworx costs more than a seven-inch capacitive 800 by 480 pixel touch screen, with 29 BLFs and local seven-way conference calling that I could get for somebody on 3CX. It makes the decision a no-brainer, you get so much more for your money with this solution.  

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DP
Senior manager at a retailer with 10,001+ employees

At that time, there was no such solution in the market. There was a analog system, which is difficult to integrate with other systems and it is a monochrome solution. It's for single functionality only; there would be no multiple functionalities under the software. It was the analog technology earlier.

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PD
CTO at a security firm

We previously used Avaya. I was familiar with Avaya Partner and Magix systems, and they served us well. The cost associated with purchasing and maintaining a Avaya system was significantly more.

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RF
IT Coordinator at Zignet

We have used other solutions in the past, such as our local phone provider, but 3CX Live Chat is the best.

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it_user402966 - PeerSpot reviewer
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”.

We were looking to be a VoIP Solution Partner for our clients, so we tested several different platforms. When we found 3CX, we used it on ourselves as a test bed. Soon after, we chose it as our preferred platform and have been using it ever since.

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it_user719469 - PeerSpot reviewer
Managing Director at Fly By Wire

No, this was our first final PBX, although we tested others first briefly.

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it_user403443 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

We used Televantage which was years ahead of its time and also ran on Windows. However, they were purchased by Vertical and it hasn't been able to keep up in my humble opinion.

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II
Avaya Support Engineer at Simba Group
it_user721953 - PeerSpot reviewer
Senior Network Systems Engineer at a tech services company

Yes, we did use Cisco’s small business UC5xx line of products, up until a few years ago, then they decided to drop their entire small business line of products. This line of products fit quite well at that time with our customer base and was a sweet spot for the cost. Once they dropped production/support/warranty on this small business line, their new lowest product was the BE6k which was quite costly and didn’t fit in with a lot of our customers’ budgets. So we were forced to look into other options, and 3CX became our go to small business and even scalable for large businesses. There’s just so many features, simpler licensing, and a much easier way to deploy and implement solutions on 3CX.

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it_user402945 - PeerSpot reviewer
President at a tech services company with 51-200 employees

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

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it_user402747 - PeerSpot reviewer
Director at a tech services company with 501-1,000 employees

We used a Linksys Voip solution that was cumbersome and difficult to use.

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it_user720513 - PeerSpot reviewer
Client Services Manager - Software Development at a comms service provider with 11-50 employees

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

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it_user722253 - PeerSpot reviewer
Founder / Manager

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward installation, more stability, and many many more features available to the end customer, when compared to other PBX systems.

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it_user723051 - PeerSpot reviewer
Technical Manager at a comms service provider with 51-200 employees

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to manage and support.

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it_user719799 - PeerSpot reviewer
Directed

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

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it_user712035 - PeerSpot reviewer
IT Manager

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

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it_user326325 - PeerSpot reviewer
Founder and Principal Consultant at a comms service provider with 51-200 employees

We used a diverse range of systems from NEC, Ericsson and Mitel across our client base. The main reason for switching was for the scalability and competitive pricing, but also the functionality through the Mobile and Desktop client. We also push this product because it is a pure IP platform and is not built on, or rely on legacy architecture to provide this functionality.

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it_user403314 - PeerSpot reviewer
Field Services Supervisor at a tech services company

We wanted greater visibility of our callcentre in terms of peak periods - calls dropped, call wait times etc. We required a call queue in which agents could log in and out of as needed. We wanted to deploy standardised SIP equipment and reduce our dependency on proprietary hardware.

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it_user711924 - PeerSpot reviewer
Enterprise Account Manager at a comms service provider with 10,001+ employees

We used Avaya, SIP Communicator, and Panasonic.

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TO
Technical Account Manager at a tech services company with 51-200 employees
it_user404100 - PeerSpot reviewer
Owner at a tech services company

This is our first foray into VoIP telephony.

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it_user723981 - PeerSpot reviewer
IT Supervisor at a hospitality company with 201-500 employees

This is new. If I had known before, maybe I would have used Panasonic, etc.

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Buyer's Guide
Virtual Meetings
March 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: March 2024.
765,234 professionals have used our research since 2012.