3CX Live Chat Pricing

RK
Head CX at Tecrivuelt

The 3CX license it's perpetual, but then you renew it on yearly basis. It's difficult to say if it's priced correctly. The solution that I'm using is purchased by my implementation partner from 3CX. They take 3CX and implement it on the cloud and then charge us. That also includes tech support. To consider it as an individual product of 3CX, I have to go by the limited documentation there we have. The support level is pretty limited for that matter and so are other aspects. So I might not be able to speak directly to that. And from my understanding, the way the licensing scheme is structured is a bit different. It goes like this: If you have eight, you can move from eight to 16. From 16 it goes to 32. From 32 you can only go up to 64, not 40.

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SM
Strategic Partner at East Kentucky Telecom Inc.

On a monthly basis, the license costs around $50 a month, and there are no additional fees.

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GS
IT Consultant at DirectCall

I like the prices. I think they're fair and reasonable. There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.

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S
Owner at Cerberus IT Solutions

The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels. 

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ST
ICT Manager at a manufacturing company with 51-200 employees

We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.

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CW
VoIP Network Engineer at Infinet Solutions

3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together.

Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP.

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MW
Technology Consulting Services at a tech services company with 51-200 employees

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less.  For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

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DP
Senior manager at a retailer with 10,001+ employees

Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM.

There is no add-on costing on the standard fees.

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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees

I'm not 100% sure. However, it’s my understanding that there is no cost.

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PD
CTO at a security firm

Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.

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RF
IT Coordinator at Zignet

The price of the solution is reasonable. There are a few license options and we are using an enterprise license.

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RK
Associate Systems Engineer at a tech services company with 51-200 employees

The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.

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BA
Sr. IT Consultant at Carolina InfoTech

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

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it_user402966 - PeerSpot reviewer
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the coming years. If you plan on growing, and it is inevitable that you will grow, you may want to think of growing into the system, the licensing, etc. rather than get the bare minimum now and grow out of the system and licensing later.

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it_user719469 - PeerSpot reviewer
Managing Director at Fly By Wire

Licensing is easy and clear. No hidden costs.

You could set up a 3CX in a couple of minutes yourself. We still advise to go through a certified partner though.

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it_user403443 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

There are standard and pro editions, owned or monthly subscription licensing options, hosted or on-premise installation. This makes it super cost-effective.

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II
Avaya Support Engineer at Simba Group

Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.

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FS
Assistant Network Administrator at satlx

We pay for a yearly license, and I'm satisfied with the price. 

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it_user721953 - PeerSpot reviewer
Senior Network Systems Engineer at a tech services company

The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which tend to be so complicated that you almost need to seem to be certified in understanding their licensing models. Not with 3CX. It’s just straight forward.

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it_user402747 - PeerSpot reviewer
Director at a tech services company with 501-1,000 employees

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

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UJ
Network Engineer

We used a yearly license depending on the customer's requirements.

I did not handle the pricing, but I think the customers were happy with it because we did not get any complaints related to it.

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it_user720513 - PeerSpot reviewer
Client Services Manager - Software Development at a comms service provider with 11-50 employees

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

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it_user722253 - PeerSpot reviewer
Founder / Manager

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.

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it_user723051 - PeerSpot reviewer
Technical Manager at a comms service provider with 51-200 employees

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA enterprise licensing. Basing from amount of concurrent calls to features needed.

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it_user719799 - PeerSpot reviewer
Directed

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX.

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it_user712035 - PeerSpot reviewer
IT Manager

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much more, plus it’s regularly updated with additional features, to enhance administration and management on a day to day basis.

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it_user326325 - PeerSpot reviewer
Founder and Principal Consultant at a comms service provider with 51-200 employees

The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.

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it_user711924 - PeerSpot reviewer
Enterprise Account Manager at a comms service provider with 10,001+ employees

It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.

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it_user723981 - PeerSpot reviewer
IT Supervisor at a hospitality company with 201-500 employees

Not applicable.

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Buyer's Guide
Virtual Meetings
March 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: March 2024.
765,234 professionals have used our research since 2012.