3CX Reviews

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Anonymous User
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this… more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise… more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also… more»

What's my experience with pricing, setup cost, and licensing?

The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which tend… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, we did use Cisco’s small business UC5xx line of products, up until a few years ago, then they decided to drop their… more»

What other advice do I have?

Review the training material to familiarize yourself with 3CX’s interface, download and setup the free version and really… more»
Panayiotis Agathangelou
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with… more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist… more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the… more»

What's my experience with pricing, setup cost, and licensing?

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent… more»

If you previously used a different solution, which one did you use and why did you switch?

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is… more»

What other advice do I have?

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with… more»
Find out what your peers are saying about 3CX vs. Lync Server and other solutions. Updated: March 2019.
332,975 professionals have used our research since 2012.
Anonymous User
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has… more»

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller… more»

What's my experience with pricing, setup cost, and licensing?

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the… more»

If you previously used a different solution, which one did you use and why did you switch?

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”. We were looking to be a VoIP… more»

What other advice do I have?

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to help… more»
Christian Cutajar
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region… more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a… more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a… more»

What's my experience with pricing, setup cost, and licensing?

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

What other advice do I have?

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable… more»
Martin De Beer
Reseller
Directed
Aug 17 2017

What is most valuable?

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on… more»

How has it helped my organization?

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call… more»

What needs improvement?

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.

What's my experience with pricing, setup cost, and licensing?

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

What other advice do I have?

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website and… more»
Damien James Ellis
Real User
Technical Manager at a comms service provider with 51-200 employees
Aug 23 2017

What is most valuable?

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches… more»

How has it helped my organization?

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps… more»

What needs improvement?

The outbound call reporting and wall board could be improved for the outbound call centers functions.

What's my experience with pricing, setup cost, and licensing?

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to manage… more»

What other advice do I have?

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an expensive… more»
Rishi Saxena
Real User
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Jan 18 2018

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely… more»

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact… more»

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular… more»

What's my experience with pricing, setup cost, and licensing?

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

If you previously used a different solution, which one did you use and why did you switch?

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more… more»

What other advice do I have?

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%. Painless solution worth… more»
Michael Gregory
Real User
President at a tech services company with 51-200 employees
Jun 17 2017

What is most valuable?

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

What needs improvement?

I have a few things on my wish list however you have to keep in mind they are all advanced features. The biggest one is the Hosted version. The current solution requires different… more»

If you previously used a different solution, which one did you use and why did you switch?

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

What other advice do I have?

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and… more»
See 9 More 3CX Reviews

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User Assessments By Topic About 3CX

Find out what your peers are saying about 3CX vs. Lync Server and other solutions. Updated: March 2019.
332,975 professionals have used our research since 2012.

3CX Questions

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What is 3CX?

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.


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