3CX Reviews

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Anonymous User
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about... more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not... more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is... more»

What's my experience with pricing, setup cost, and licensing?

The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which... more»

Which solutions did we use previously?

Yes, we did use Cisco’s small business UC5xx line of products, up until a few years ago, then they decided to drop... more»

What other advice do I have?

Review the training material to familiarize yourself with 3CX’s interface, download and setup the free version and... more»
pdonovan89107
Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the... more»

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor... more»

What's my experience with pricing, setup cost, and licensing?

Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.

Which solutions did we use previously?

We previously used Avaya. I was familiar with Avaya Partner and Magix systems, and they served us well. The cost... more»

What other advice do I have?

We use this solution in our office and also recommend it to our IT managed customers when the time comes. I really... more»
Find out what your peers are saying about 3CX vs. Lync Server and others in IP PBX.
305,292 professionals have used our research since 2012.
Panayiotis Agathangelou
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us... more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The... more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the... more»

What's my experience with pricing, setup cost, and licensing?

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent... more»

Which solutions did we use previously?

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is... more»

What other advice do I have?

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition... more»
Anonymous User
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It... more»

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller... more»

What's my experience with pricing, setup cost, and licensing?

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the... more»

Which solutions did we use previously?

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”. We were looking to be a VoIP... more»

What other advice do I have?

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to... more»
Christian Cutajar
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region... more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or... more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e.,... more»

What's my experience with pricing, setup cost, and licensing?

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but... more»

Which solutions did we use previously?

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

What other advice do I have?

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly... more»
Martin De Beer
Reseller
Directed
Aug 17 2017

What is most valuable?

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it... more»

How has it helped my organization?

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call... more»

What needs improvement?

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.

What's my experience with pricing, setup cost, and licensing?

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date,... more»

Which solutions did we use previously?

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

What other advice do I have?

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website... more»
Michael Warmbier
Real User
Technology Consulting Services at a tech services company with 51-200 employees
Jan 10 2017

What is most valuable?

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options... more»

How has it helped my organization?

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution... more»

What needs improvement?

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on... more»

What's my experience with pricing, setup cost, and licensing?

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count... more»

What other advice do I have?

Version 15 Released July 1, 2016. Ask us if it is right for you! Kinetix mwarmbier@kinetixinc.com
Damien James Ellis
Real User
Technical Manager at a comms service provider with 51-200 employees
Aug 23 2017

What is most valuable?

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches... more»

How has it helped my organization?

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps... more»

What needs improvement?

The outbound call reporting and wall board could be improved for the outbound call centers functions.

What's my experience with pricing, setup cost, and licensing?

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA... more»

Which solutions did we use previously?

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to... more»

What other advice do I have?

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an... more»
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Find out what your peers are saying about 3CX vs. Lync Server and others in IP PBX.
305,292 professionals have used our research since 2012.

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What is 3CX?

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.


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