3CX Reviews

Filter by:Reset all filters
industry
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
rating
Filter Unavailable
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or... more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well... more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix... more»
Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»
Find out what your peers are saying about 3CX vs Lync Server and others in IP PBX.
287,901 professionals have used our research since 2012.
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has made my life as the VoIP Division Manager easier. Just an all round fabulous product.

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure. I would like them to bring back the system Extension View option... more»
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the... more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an... more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.
See 13 more reviews

Articles

User Assessments By Topic About 3CX

Find out what your peers are saying about 3CX vs Lync Server and others in IP PBX.
287,901 professionals have used our research since 2012.

3CX Questions

3CX Projects By Members

3CX Consultants

What is 3CX?

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.


Sign Up with Email