3CX Reviews

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Mojtaba Docharkhehsaz
Reseller
CEO
Jun 13 2018

What is most valuable?

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

How has it helped my organization?

It helps with business productivity and reduces the cost of communications.

What needs improvement?

It could be better in terms of providing more options for call recording.

What other advice do I have?

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers. The 3CX product is evolving every day, they work hard on it every day. I would tell… more»

Which other solutions did I evaluate?

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.
FrankVassios
User
President & Primary Consultant at a tech services company with 1-10 employees
Oct 18 2018

What is most valuable?

* The entire product * Ease of use * Ability to get the product running quickly. * Mobility features and remote extensions work well.

What needs improvement?

No issues with the solution, except its services require a business model change. The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them… more»

What other advice do I have?

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.
Bart Austin
User
Sr. IT Consultant
Aug 14 2018

What is most valuable?

* Advanced call center functions * Good interface to Outlook and multiple CRM systems * Easy management console access through web browsers * SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor. *… more»

How has it helped my organization?

* Lower cost SIP Trunks * Easy installation * Good usage reports * Good remote management console * User self management of their own extension or business management group.

What needs improvement?

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

What's my experience with pricing, setup cost, and licensing?

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

What other advice do I have?

I install phone systems as an independent consultant.

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User Assessments By Topic About 3CX

3CX Questions

What is 3CX?

3CX is a software unified communications solution available on-premise for Windows and Linux; virtualized with VMware, Hyper V and KVM; or in the Cloud with Google, Amazon, Azure and more. 3CX works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

3CX offers a full, suite of UC features including softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, chat, call center features, website Live Chat & Talk and more. You can even integrate it with your favorite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is one of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.

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