3CX Reviews

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Panayiotis Agathangelou
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM… more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension… more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the… more»

What's my experience with pricing, setup cost, and licensing?

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party… more»

If you previously used a different solution, which one did you use and why did you switch?

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward… more»

What other advice do I have?

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition… more»

Which other solutions did I evaluate?

Before switching to a software-based PBX, we evaluated Asterisk. But the fact that many features need to be purchased separately, and the complexity involved in… more»
Rishi Saxena
Real User
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Jan 18 2018

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its… more»

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM… more»

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

What's my experience with pricing, setup cost, and licensing?

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

If you previously used a different solution, which one did you use and why did you switch?

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

What other advice do I have?

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%. Painless solution worth every cent. This system lets you get creative with… more»

Which other solutions did I evaluate?

We evaluated Cisco and ShoreTel.
Mojtaba Docharkhehsaz
Reseller
CEO
Jun 13 2018

What is most valuable?

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

How has it helped my organization?

It helps with business productivity and reduces the cost of communications.

What needs improvement?

It could be better in terms of providing more options for call recording.

What other advice do I have?

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers. The 3CX product is evolving every day, they work hard on it every day. I would tell… more»

Which other solutions did I evaluate?

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.
FrankVassios
User
President & Primary Consultant at a tech services company with 1-10 employees
Oct 18 2018

What is most valuable?

* The entire product * Ease of use * Ability to get the product running quickly. * Mobility features and remote extensions work well.

What needs improvement?

No issues with the solution, except its services require a business model change. The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them… more»

What other advice do I have?

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.
Bart Austin
User
Sr. IT Consultant
Aug 14 2018

What is most valuable?

* Advanced call center functions * Good interface to Outlook and multiple CRM systems * Easy management console access through web browsers * SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor. *… more»

How has it helped my organization?

* Lower cost SIP Trunks * Easy installation * Good usage reports * Good remote management console * User self management of their own extension or business management group.

What needs improvement?

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

What's my experience with pricing, setup cost, and licensing?

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

What other advice do I have?

I install phone systems as an independent consultant.

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User Assessments By Topic About 3CX

3CX Questions

What is 3CX?

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.

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