We have not calculated ROI. I think most of the organization's ROI comes from the things that we are using. Some are a mix of backend management, including security guards. It is not that we are using it for pure processes per se, such as supporting processes for sales or maybe collection. It's not that way. So ROI is different.

I don't have any numbers in front of me, but the cost of the license and implementation was small, so we've already recouped the money far and above anything that we've spent for the solution.

Many of my customers cut some costs in their local environment using 3CX because they usually use cell phones for communication. And when they switched to an SAP environment, they saw some cost savings. 

We have received a return on our investment by purchasing this solution. We have omnichannel support and we have noticed on the channels where we have deployed it, there has been a reduction in phone calls made inbound, and an increase in support turnaround. We have been able to resolve cases quicker where we have been able to chat in real-time about a problem.

We have found the ROI to be as little as a couple months, but typically no more than 22 months for most, if not all of our clients. Our clients average ROI is 9 months.

The monthly savings on service alone pays for the system in 8 months or less. If you factor in time and manpower, along with the new features that helped productivity, I would value the ROI at less than 3 months.

Our company has saved a lot of money from using 3CX Live Chat. We do not need the local phone company or mobile phones anymore. We only use the 3CX Live Chat software on our desktops or other devices.

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

For us, there was no real comparison since it was our first PBX.

From customers, we got impressive feedback on savings.

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

This is hard to quantify.