3CX Room for Improvement

Panayiotis Agathangelou
Founder / Manager
We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being prepared in upcoming releases of the system. View full review »
Rishi Saxena
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area. View full review »
Mojtaba Docharkhehsaz
CEO
It could be better in terms of providing more options for call recording. View full review »
FrankVassios
President & Primary Consultant at a tech services company with 1-10 employees
No issues with the solution, except its services require a business model change. The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them. Eventually, my customers will move away from 3CX and move to another trusted adviser who provides more than just a phone system administration. View full review »
Bart Austin
Sr. IT Consultant
It needs the option for the CS rep to stop recording when a credit card number is recited by the customer. View full review »
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