3CX Live Chat Stability

RK
Head CX at Tecrivuelt

I would say that 3CX is quite stable. I haven't experienced abrupt downtime in the system—not that I can recall. One of the reasons why put it on the cloud was to get out of the local management requirements. 

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Harrison Bulley - PeerSpot reviewer
Senior Infrastructure Engineer at Net Consulting

The solution is stable.

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SM
Strategic Partner at East Kentucky Telecom Inc.

3CX Live Chat has been absolutely rock solid. We've had no issues at all.

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S
Owner at Cerberus IT Solutions

We have never had a problem with our 3CX platform. We have never had a problem with the deployment, integration, or functionality. Everything has worked very well.

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ST
ICT Manager at a manufacturing company with 51-200 employees

I have not had issues with the stability of 3CX Live Chat. However, since we are relying on a third party for communication, for example, the internet service provider to supply the connection, I do find it difficult to try and convince end-users and management that if there is an issue that it might not be the application itself; it is most likely the internet connection. If you have line quality issues or network quality issues this could be the cause of the problem but when users have call drops or poor-quality calls they just see it as a holistic solution and say, "Oh, it's a bad system". There are a lot of factors to consider before discrediting the solution.

If there is no internet connection the solution will not work fully. For example, when you are dialing out your outbound and inbound calls will not function. However, certain features will still operate, for example, you can still chat and have internal network calls.

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Christodoulos Panagi - PeerSpot reviewer
Accountant at a financial services firm with 51-200 employees

3CX has been really stable so far. Everything works fine, and I haven't had any issues. 

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CW
VoIP Network Engineer at Infinet Solutions

I would say the solution is essentially as stable as the hardware it's running on. I have carried out 80 plus installs and usually it's network stability that's the issue, not 3CX. Even with that many systems, issues have been very rare.

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MW
Technology Consulting Services at a tech services company with 51-200 employees

The only time stability comes into question is when MINIMUM REQUIREMENTS are not met. There have been no issues with stability with the product itself when installed correctly.

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DP
Senior manager at a retailer with 10,001+ employees

The solution is very stable.

Only one technician needs to maintain the field components, such as telephones and all, and one engineer who needs to deploy for maintenance of the head-end system.

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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees

The solution does have some stability issues. There can be issues with loading.

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PD
CTO at a security firm

We have not encountered any stability issues; runs smooth on Win7 Pro 64bit i7 with 16GB RAM.

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RF
IT Coordinator at Zignet

We have not had any bugs or glitches, the solution is stable.

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RK
Associate Systems Engineer at a tech services company with 51-200 employees

The solution is highly reliable and stable.

I would rate 3CX Live Chat stability a nine out of ten.

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Michalis Evripidou - PeerSpot reviewer
Payment Specialist at a wholesaler/distributor with 51-200 employees

It's very stable.

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it_user402966 - PeerSpot reviewer
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees

Extremely stable system! Occasionally a Service may hang up. However, our Multi tenant VoIP Infrastructure has been up and going three years with zero downtime.

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JR
CIO at a transportation company with 201-500 employees

Live Chat works well. I haven't had any problems with the software.

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it_user719469 - PeerSpot reviewer
Managing Director at Fly By Wire

Stability is no issue. If you run it on Windows, a regular reboot might be a good idea.

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it_user403443 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

We have had no stability issues.

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it_user402795 - PeerSpot reviewer
Owner at a integrator with 51-200 employees

We've had no issues with stability.

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II
Avaya Support Engineer at Simba Group
FS
Assistant Network Administrator at satlx

3CX is a reliable solution. 

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it_user721953 - PeerSpot reviewer
Senior Network Systems Engineer at a tech services company

So far, I haven’t run into any stability issues.

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it_user402945 - PeerSpot reviewer
President at a tech services company with 51-200 employees

The system is rock solid. 

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it_user402747 - PeerSpot reviewer
Director at a tech services company with 501-1,000 employees

The system has had no stability issues since we started using it.

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UJ
Network Engineer

It's a reliable solution. When we deployed it in the cloud, either in their cloud or our own cloud platform, it was more reliable.

When it's deployed on-premises, it's somewhat reliable but may affect other factors.

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it_user720513 - PeerSpot reviewer
Client Services Manager - Software Development at a comms service provider with 11-50 employees

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

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it_user722253 - PeerSpot reviewer
Founder / Manager

As a company that resells 3CX phone systems, the only issues we had with stability of the systems were with the hardware. When a customer provides us with old hardware to install the 3CX system on, issues sometimes occur which are solved with replacing the computer with a modern one.

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it_user723051 - PeerSpot reviewer
Technical Manager at a comms service provider with 51-200 employees

Only on Windows, but since the release of 3CX on Linux, the move has been smooth and has been very stable.

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it_user719799 - PeerSpot reviewer
Directed

Stability has not been an issue since our installation six years ago, and having done version updates from version 11 to the current version 15.5, we have not been down at all. The version updates have been seamless.

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it_user402813 - PeerSpot reviewer
VP at Cabco Communications Group

The stability had improved with v14 when compared to earlier versions.

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it_user712035 - PeerSpot reviewer
IT Manager

Not at all, since day one, it has worked with flying colors, and even with operating system upgrades, we've never encountered any incompatibilities or issues whatsoever.

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it_user326325 - PeerSpot reviewer
Founder and Principal Consultant at a comms service provider with 51-200 employees

None, once the system was implemented the server and services were stable.

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it_user405720 - PeerSpot reviewer
CEO at a tech services company with 51-200 employees

The product has been rock solid.  We have not encountered any issues with stability or downtime.

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it_user403314 - PeerSpot reviewer
Field Services Supervisor at a tech services company
MD
CEO

I would rate it 100 percent. It has very good stability.

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it_user711924 - PeerSpot reviewer
Enterprise Account Manager at a comms service provider with 10,001+ employees

I did not encounter any issues with stability.

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TO
Technical Account Manager at a tech services company with 51-200 employees
it_user403374 - PeerSpot reviewer
Chief Operating Officer at a comms service provider

We've had no issues with stability.

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it_user404835 - PeerSpot reviewer
President at a tech consulting company with 51-200 employees
it_user402933 - PeerSpot reviewer
Network Consultant at a tech services company with 51-200 employees

It has been stable and we've not experienced any problems..

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it_user403092 - PeerSpot reviewer
Director of Technical Services at a tech services company with 51-200 employees

It's been a stable product.

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it_user402858 - PeerSpot reviewer
Senior project manager and owner at a tech services company with 51-200 employees

We've had no issues with stability.

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it_user403056 - PeerSpot reviewer
Technical Director at a tech services company with 501-1,000 employees

We've had no issues with stability.

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it_user402780 - PeerSpot reviewer
President at a comms service provider

We've had no issues with stability.

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it_user402939 - PeerSpot reviewer
Principal at a tech services company

We've had no issues with stability.

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it_user404100 - PeerSpot reviewer
Owner at a tech services company

We've had no issues with stability.

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it_user403224 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

There have been no stability issues.

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it_user405654 - PeerSpot reviewer
President at a tech services company with 51-200 employees

We've had no issues with stability.

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it_user723981 - PeerSpot reviewer
IT Supervisor at a hospitality company with 201-500 employees

Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product.

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Buyer's Guide
Virtual Meetings
April 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: April 2024.
768,415 professionals have used our research since 2012.