3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client. The 3CX web client recently started using WebRTC. It's not an extensive or call-centric system with very limited reporting and customization capability. Lately, there have been challenges of integration as well, but then, overall, it's a good system. I would not say that it is great for a large BPO system, but it is good for small-scale systems with a couple hundred extensions.

The solution's most valuable feature is the ability to create call queues. 

The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us. It's about meeting your customers halfway so that you can communicate with them as efficiently as possible.

3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer. The graphical user interface helped me a lot because it gave me more time to focus on my business while my customers can do the things that intersect by themselves. 

The most valuable feature of 3CX Live Chat is the ability to jump from live chat to a phone call or screen-sharing session without leaving the 3CX Live Chat application. 

We found the integration into WordPress a bonus as that is our chosen web development platform, the integration was quick, seamless and worked as desired.

The most valuable features of 3CX Live Chat are the mobile phone and desktop application which allows outside-of-office mobility, it is very user-friendly, helpful, and easy to use. On the back end, it is simple to use and navigate. They have put a lot of thought into the management side of it. In the back end, it can handle everything from a central position or central point. There are a lot of features that I do enjoy.

The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.

3CX is useful and easy to use. I can talk to my colleagues from anywhere. 

The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system. 

From a reseller perspective, the licensing plan is great as you can increase the size of the business without necessarily having to increase the size of the license.

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple.  And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

The most valuable solution is a committed server, which is integrated with the telephone. So the integration between the video and voice is the most valuable solution. 

The solution is basically an online phone. It doesn't charge you anything. You can contact people easier than using normal applications.

A phone call might be interrupted by a signal or something like that. This won’t happen using the solution in question. It has powerful and secure connections.

It’s straightforward to set up.

• Hot Desking
• Call Queues
• Wallboard
• Call Metrics
• Call Recording
• Easy to maintain

3CX Live Chat is the best communication solution for our company.

The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.

• Advanced call center functions
• Good interface to Outlook and multiple CRM systems
• Easy management console access through web browsers
• SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
• Runs on Windows or Linux servers, with no proprietary PBX hardware.

It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.

• Ease of configuration and implementation
• Windows Platform
• Support is second to none

3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.

• Fully equipped soft PABX without hidden extras. Not one option missing.
• Free software for client's computer and smartphone.
• Infinitely upgradeable and easy to migrate to other hardware or host.

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over seamlessly. Very powerful queuing and call control options. Windows and Mobile softphone apps work great.

It's a Windows-based VoIP PBX - perfect for a system admin like myself to make a move into telephony.

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer.

Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself.

The most valuable feature for us is 3CX's VOIP. I use it to make calls, and we use
3CX WebMeeting every morning.  

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or virtualize with Windows, it can be done. This means a lot more control for the administrator, as opposed to a ‘black box’ type of system, where it’s proprietary.

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

• General ease of deployment
• Versatility
• Call recording
• Call queuing

The dashboard and the reporting feature are somewhat better because the reporting features are used in several instances. One of our clients, a healthcare system provider, needed to know the incoming and outgoing calls and how they will be attended to by their staff. With the reporting feature, you can get all the incoming and outgoing call details.

3CX Live Chat is easy to manage and is a very customizable platform.

It is a stable solution.

The initial setup is straightforward.

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help.

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office.

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this.

Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature. The ability to remotely connect users on their smartphone 3CX app to the corporate phone system , and also have full presence and video is compelling.

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time.

The most important part of this solution for us was the Mobile and Desktop client which allowed us to communicate and collaborate even when we were out of the office or on a client site.

It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for configuration and management.

• The entire product
• Ease of use
• Ability to get the product running quickly.
• Mobility features and remote extensions work well.

It has flexible call reporting and gives us cost savings by removing telephony hardware support requirements and cost.

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

• Call reporting

• Call recording

• Soft phone functionality

The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing.

Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing).

I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence.

Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN.

Reception dashboard is excellent.  I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop.

Web meeting is a feature that surprised us.  It allows us to do quick product demo or training without all the software installation normally found with GotoMeeting, TeamViewer or others.

This system is just awesome. It's so easy to use and to make it work.

The ease of deployment and web interface to manage the phone system is without Parallel.  The phone system can be deployed within hours.  The cost saving to the client can be up to 80% compared to other systems with the same features.  The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget. 

It's a VOIP PBX based on Windows. It runs rock solid, and is easy to setup and manage. There is also a helpful user forum and community of enthusiasts.

The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails. The replica become active right away, minimizing downtime and data loss.

Excellent Windows based PBX constantly updated with new features and great support.

We have found a way to leverage every feature offered to improve or solve a clients experience based on needs - mobility, Webmeeting and WebRTC are the heavy hitters.

Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors.  From on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform.  While we specialize in the call center arena, we have 3CX installed everywhere from attorneys offices, book stores, doctors offices, residential services companies (Electrical, Plumbing, Heating), manufacturing facilities and of course small Mom & Pop businesses.

The management interface is hands-down the easiest I've ever had to use. Our level 1 help desk people are easily able to set up new users, reset voice mail passwords etc. Ease of management and supportability are key for us.

Cloud Management is the most valuable feature.

It is a highly flexible and easy to use platform which offers many benefits to our customers. We also use it for our own internal communications as we have found it to be superior to all other phone system platforms we have tried. Without a doubt 3CX is our phone system of choice.

Ease of deployment, and the SBC alleviates many of the headaches of remote phones

I can safely say that their is nothing that beats the ease of deployment, functionality and stability of 3CX. Version 14 has especially leveled the playing fields for us and know allows us to play in the cloud space as well. Top Product!

It's a great product to work with. I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler then this. It's for the layman use and it also comes with a free version(though this version has a few restriction). Also unlike other types of VoIP software, 3CX connects to public telephone network through independent or hosted SIP gateways.

The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other.