3CX Valuable Features

SeniorNe5d4d
Senior Network Systems Engineer at a tech services company
The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or virtualize with Windows, it can be done. This means a lot more control for the administrator, as opposed to a ‘black box’ type of system, where it’s proprietary. View full review »
Panayiotis Agathangelou
Founder / Manager
My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help. View full review »
it_user402966
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
* Ease of configuration and implementation * Windows Platform * Support is second to none View full review »
Christian Cutajar
IT Manager
3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time. View full review »
Martin De Beer
Directed
Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this. View full review »
Damien James Ellis
Technical Manager at a comms service provider with 51-200 employees
The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office. View full review »
Rishi Saxena
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns. View full review »
Michael Gregory
President at a tech services company with 51-200 employees
It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality. View full review »
Diederik Maes
Managing Director at Fly By Wire
* Fully equipped soft PABX without hidden extras. Not one option missing. * Free software for client's computer and smartphone. * Infinitely upgradeable and easy to migrate to other hardware or host. View full review »
Issa Ibrahim Taiwo
Avaya Support Engineer at Simba Group
Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer. Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself. View full review »
Mojtaba Docharkhehsaz
CEO
The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security. View full review »
FrankVassios
President & Primary Consultant at a tech services company with 1-10 employees
* The entire product * Ease of use * Ability to get the product running quickly. * Mobility features and remote extensions work well. View full review »
Enterpri2472
Enterprise Account Manager at a comms service provider with 10,001+ employees
* Call reporting * Call recording * Soft phone functionality The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing. Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing). I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence. View full review »
Mark Abraham
Owner at a tech services company
Cloud Management is the most valuable feature. View full review »
Gede Sukariyanta
IT Supervisor at a hospitality company with 201-500 employees
The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other. View full review »
Bart Austin
Sr. IT Consultant
* Advanced call center functions * Good interface to Outlook and multiple CRM systems * Easy management console access through web browsers * SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor. * Runs on Windows or Linux servers, with no proprietary PBX hardware. View full review »
Toyin Ogunmefun
Technical Account Manager at a tech services company with 51-200 employees
Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN. View full review »

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