3CX Archived Reviews (More than two years old)

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Real User
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Jan 18 2018

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its… more»

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM… more»

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

What's my experience with pricing, setup cost, and licensing?

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

Which solution did I use previously and why did I switch?

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

What other advice do I have?

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%. Painless solution worth every cent. This system lets you get creative with… more»

Which other solutions did I evaluate?

We evaluated Cisco and ShoreTel.
Consultant
Owner at a tech services company
Jul 04 2017

What is most valuable?

Cloud Management is the most valuable feature.

How has it helped my organization?

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

What needs improvement?

It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones. We would like the ability to be "STUN provisioned".

Which solution did I use previously and why did I switch?

This is our first foray into VoIP telephony.
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Consultant
President at a tech services company with 51-200 employees
Jun 17 2017

What is most valuable?

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

What needs improvement?

I have a few things on my wish list however you have to keep in mind they are all advanced features. The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very… more»

Which solution did I use previously and why did I switch?

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

What other advice do I have?

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and customization functionality. 3CX constantly adds new features based on their customers feedback. It is one of the most… more»
Michael Warmbier
Real User
Technology Consulting Services at a tech services company with 51-200 employees
Jan 10 2017

What is most valuable?

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte"… more»

How has it helped my organization?

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

What needs improvement?

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

What's my experience with pricing, setup cost, and licensing?

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much… more»

What other advice do I have?

Version 15 Released July 1, 2016. Ask us if it is right for you! Kinetix mwarmbier@kinetixinc.com
Vendor
Chief Operating Officer at a comms service provider
Aug 10 2016

What is most valuable?

Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop. Web meeting is a feature that surprised us. It allows us to do quick product demo or training without all the software installation normally found with GotoMeeting, TeamViewer or others.

How has it helped my organization?

We're able to quickly do product demos or training with very little setup. We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office Chat has been very helpful. It allows us to paste web URLs, account information over to others in the office when we're on the phone with them. Quicker then email or trying to… more»

What needs improvement?

It would be nice if the Chat feature also allowed us to transfer files. We'd like to have the ability to manage calls (transfer, see call list) from the android client. Once we started to use the 3CXPhone application on our computers, it became a much missed feature when using a tablet.
Consultant
Owner at a tech services company with 51-200 employees
Aug 09 2016

What is most valuable?

It is a highly flexible and easy to use platform which offers many benefits to our customers. We also use it for our own internal communications as we have found it to be superior to all other phone system platforms we have tried. Without a doubt 3CX is our phone system of choice.

How has it helped my organization?

With 3CX running on Windows and having a super easy web interface I can easily up-skill IT engineers to provide support to our 3CX customers. It's so well documented and offer regular training opportunities which enables us to keep pace with the latest developments.

What needs improvement?

Bluetooth audio support for 3CX IOS app is needed. Update!! This is working now!

What other advice do I have?

If your business does not have an internal IT department, find a trustworthy 3CX partner to assist with your installation.
Consultant
Owner at a tech services company with 51-200 employees
Jul 20 2016

What is most valuable?

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over… more»

What needs improvement?

We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode. We would also like… more»

What's my experience with pricing, setup cost, and licensing?

There are standard and pro editions, owned or monthly subscription licensing options, hosted or on-premise installation. This makes it super cost-effective.

Which solution did I use previously and why did I switch?

We used Televantage which was years ahead of its time and also ran on Windows. However, they were purchased by Vertical and it hasn't been able to keep up in my humble opinion.

What other advice do I have?

Download and run the trial to try it out yourself on any Windows 7 Pro or better computer. You can use a SIP trunk for testing, which is super easy to setup from Flowroute, Vitelity, etc. 3CX is very… more»

Which other solutions did I evaluate?

We looked at Shoretel, Vertical, Mitel, NEC, and Asterisk. 3CX made the most sense for us and our small business customer base.
Consultant
CEO at a tech services company with 51-200 employees
Mar 16 2016

What is most valuable?

It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for… more»

How has it helped my organization?

The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls. It has also significantly reduced our monthly telephone service costs.

What needs improvement?

They need to expand and update the reporting capabilities which I believe they are working on for future releases.

What other advice do I have?

We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.
Consultant
Senior project manager and owner at a tech services company with 51-200 employees
Mar 10 2016

What is most valuable?

The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails. The replica become active right away, minimizing downtime and data loss.

How has it helped my organization?

It provides a very easy way to move all the system onto a new machine.

What needs improvement?

Once activate the failover, the passive server will stop 2CX services and will start monitoring the Active server. When a failover occurs and the active server cannot be reached for any reason, the passive will run the failover script and take over pbx operation. That it is full automatic process.

What is 3CX?

3CX is a software unified communications solution available on-premise for Windows and Linux; virtualized with VMware, Hyper V and KVM; or in the Cloud with Google, Amazon, Azure and more. 3CX works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

3CX offers a full, suite of UC features including softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, chat, call center features, website Live Chat & Talk and more. You can even integrate it with your favorite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is one of the easiest to manage and most secure PBXs on the market.

3CX customers

Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.

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