3CX Live Chat Pricing
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Raman Kalia
Head CX at Tecrivuelt
The 3CX license it's perpetual, but then you renew it on yearly basis. It's difficult to say if it's priced correctly. The solution that I'm using is purchased by my implementation partner from 3CX. They take 3CX and implement it on the cloud and then charge us. That also includes tech support. To consider it as an individual product of 3CX, I have to go by the limited documentation there we have. The support level is pretty limited for that matter and so are other aspects. So I might not be able to speak directly to that. And from my understanding, the way the licensing scheme is structured is a bit different. It goes like this: If you have eight, you can move from eight to 16. From 16 it goes to 32. From 32 you can only go up to 64, not 40.
View full review »SM
Seth Mitchell
Strategic Partner at East Kentucky Telecom Inc.
On a monthly basis, the license costs around $50 a month, and there are no additional fees.
View full review »GS
Gustavo-Santos
IT Consultant at DirectCall
I like the prices. I think they're fair and reasonable. There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.
View full review »Buyer's Guide
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SteveWalker
Owner at Cerberus IT Solutions
The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels.
View full review »ST
ShayneTurley
ICT Manager at a manufacturing company with 51-200 employees
We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.
View full review »CW
Chris Walters
VoIP Network Engineer at Infinet Solutions
3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together.
Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP.
View full review »MW
Michael Warmbier
Technology Consulting Services at a tech services company with 51-200 employees
Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.
View full review »DP
reviewer1711665
Senior manager at a retailer with 10,001+ employees
Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM.
There is no add-on costing on the standard fees.
View full review »I'm not 100% sure. However, it’s my understanding that there is no cost.
View full review »PD
pdonovan89107
CTO at a security firm
Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.
View full review »RF
Rafael Forcini
IT Coordinator at Zignet
The price of the solution is reasonable. There are a few license options and we are using an enterprise license.
View full review »RK
Rahul KC
Associate Systems Engineer at a tech services company with 51-200 employees
The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.
View full review »BA
Bart Austin
Sr. IT Consultant at Carolina InfoTech
3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.
View full review »I would encourage any user to do their homework and know what your needs are now and what they may need to be in the coming years. If you plan on growing, and it is inevitable that you will grow, you may want to think of growing into the system, the licensing, etc. rather than get the bare minimum now and grow out of the system and licensing later.
View full review »Licensing is easy and clear. No hidden costs.
You could set up a 3CX in a couple of minutes yourself. We still advise to go through a certified partner though.
View full review »There are standard and pro editions, owned or monthly subscription licensing options, hosted or on-premise installation. This makes it super cost-effective.
View full review »II
Issa Ibrahim Taiwo
Avaya Support Engineer at Simba Group
Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.
View full review »FS
Fodé SANOGO
Assistant Network Administrator at satlx
We pay for a yearly license, and I'm satisfied with the price.
View full review »The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which tend to be so complicated that you almost need to seem to be certified in understanding their licensing models. Not with 3CX. It’s just straight forward.
View full review »Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.
View full review »UJ
reviewer1676250
Network Engineer
We used a yearly license depending on the customer's requirements.
I did not handle the pricing, but I think the customers were happy with it because we did not get any complaints related to it.
View full review »The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.
View full review »Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.
View full review »Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA enterprise licensing. Basing from amount of concurrent calls to features needed.
View full review »My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX.
View full review »It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much more, plus it’s regularly updated with additional features, to enhance administration and management on a day to day basis.
View full review »The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.
View full review »It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.
View full review »Not applicable.
View full review »Buyer's Guide
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March 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: March 2024.
765,234 professionals have used our research since 2012.