A10 Networks Thunder SSLi Customer Service and Technical Support
We've been supported just fine. For support, just because something hasn't failed doesn't mean support won't respond. Sometimes, we'll ask support to see if something is feasible or how they would recommend doing something. We always pay for support. Any organization of our size who doesn't is asking for problems. The support that we've had has all been positive. They've been very responsive. The caveat that we do have is an integrator, and we tend to try to leverage that relationship before we go straight to the manufacturer. View full review »
The support is very good. We had an open ticket during the entire installation process and, even though we were busy in our day-to-day operations, the technician assigned to support us would check in with us every couple of weeks. He would send an email and say, "How is it going? Is the device up and running? What are the issues? What can we do to fix it?" I never felt like I was left on my own or abandoned. They were always there to offer support and that's one thing that we value. We tend to do things on our own a lot and try to figure things out, but when we can't, it's nice to have somebody in a team of people who is able to look at our individual problem and come up with a customized solution for our environment. View full review »
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