Accedian Skylight Interaction

Has this solution helped to improve the interaction between your network, datacenter and application teams? If yes, how?

Mario Oosters
Network Architect at a recruiting/HR firm with 501-1,000 employees
In terms of helping improve interaction between our network, data center, and application teams, that's all me and my colleagues, we're all in the same boat. But, with other teams, like the database team, or the desktop team, or the installation team, or the service team, it has helped me a lot when they have had serious issues. It helps me to say, "You came to me with your issue, I found this information. It's on your side, go figure it out." It has helped me with saying that the problem is not on my side. For me, that is the most important part. It helps them, of course, in figuring out why something is slow. In the past, we had some serious loads on a file cluster, which was mainly due to a few procedures doing some bad things, like passing through an entire directory and asking for every file in the directory tree one by one. While doing that, it continually opened and closed all the total transactions. So it was incredibly slow and incredibly heavy, because of one bad procedure. It helped us a lot at that point in time, especially the service team, to figure out why their stuff was slow. It wasn't my problem because it wasn't really a network problem, but it helped them a lot in figuring out what was going on. It was a developer who did something wrong.
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