Accedian Skylight Room for Improvement

Sylvain Germe - PeerSpot reviewer
Application and Network Performance Engineer at a tech services company with 1-10 employees

There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely.

In a future release, the vendor should offer the NetFlow connection at the normal price. They are already providing the opportunity to connect NetFlow data, but it comes at a high price compared to other solutions.

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GS
CTO at a financial services firm with 1,001-5,000 employees

Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable. If you want to schedule something and do multiple tasks and multiple reports at one time, and it's erroring, it's a release or two away. It will just take a little bit of time for their user interface to get a little bit better.

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MW
President at AIP US, LLC

For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself. 

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DF
Director at PlexNet Pty Ltd

I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration. 

They don't have Layer 4 to Layer 7 elements, which I would love to see, because we are being asked to give people so much, e.g. network latency. network throughput, jitter, Layer 3 and 4 type metrics, and stateful traffic (to understand state fully). For example, we have seen jitter and packet loss. How is that actually affecting a real application, TCP, PCP windowing, resizing, and are we going back into a slow start? I'd really like to see that sort of stuff. We've done a lot of testing in the environment of Layer 4 to Layer 7 from a stress testing perspective. We would love to see that sort of synthetic transaction being brought into the Accedian toolset because that would probably give them a more complete picture of everything network and application if we could do synthetic transactions.

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AB
Manager IT Production Service at a maritime company with 5,001-10,000 employees

It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation.

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reviewer1188207 - PeerSpot reviewer
Works at a media company with 10,001+ employees

This solution is expensive compared to some others.

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VN
Business Development Manager at ISTT

Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud.

In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams.

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BJ
Freelance IT Consultant at SPW (Service Public de Wallonie)

It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database. That is a bit slow. It can take two or three minutes to get the results. It would be helpful if they improved the way the database is optimized. To improve on this, we have purchased an appliance with disk. Up until now, we used mechanical disks. We are going to change our Skylight architecture and use an SSD disk with the appliance. We are tackling this issue with a new architecture.

Another negative point is the fact that we don't know where the retention of data occurs. But the more we go into the past, the less data we get. And it's not crystal clear at what point we are losing data. For example, if I take the data from one week ago, it's less detailed than data from one hour ago. We don't know at which point we are losing the granularity. We need to be aware that if we are looking for data from two days ago, we only have granularity of one hour. If we are looking for data from one hour ago, we have granularity of one minute. This is not indicated in the application. It's not mentioned.

One other issue is that it is not so easy to get the binaries from the website, for updating. Once we know where to find the binaries, updating easy.

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BP
Senior Tachnical Lead at a tech vendor with 5,001-10,000 employees

The Accedian Skylight user interface still has room for improvement.

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BP
Senior Tachnical Lead at a tech vendor with 5,001-10,000 employees

The UI interface of Accedian Skylight could improve.

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it_user192357 - PeerSpot reviewer
Network Engineer at a financial services firm with 501-1,000 employees

The licensing of the virtual pollers is problematic because they are attached to the physical ESX on which they are installed. An ESX fleet can quickly become overloaded with data so we do not see everything all the time. It still lacks integration with a RADIUS server so we have to do without creating local accounts.

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it_user184044 - PeerSpot reviewer
Network Engineer with 501-1,000 employees

Increase the drive’s capacity to store more data, and maybe switch to a database system similar to 3Big-Data. The goal is to avoid truncating information after a certain amount of time, and to improve the performance.

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it_user201624 - PeerSpot reviewer
Network administrator at a government with 1,001-5,000 employees

We would like to see support for the sFlow protocol in a future version.

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it_user186786 - PeerSpot reviewer
Director of Information Technology at a healthcare company with 501-1,000 employees

Each version brings a lot of improvements!

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it_user192582 - PeerSpot reviewer
Head of Systems and Networking with 501-1,000 employees

Embed a warning system to a mailbox when it exceeds the threshold for use of bandwidth over a given period of time.

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AM
Engineer at a comms service provider with 11-50 employees

Support for more VoIP systems, Avaya, etc.

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AM
Engineer at a comms service provider with 11-50 employees

A lower price and more flexible versions will help the product.

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it_user195477 - PeerSpot reviewer
IT with 501-1,000 employees

Combination with Avaya switches pose some problems.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
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