Accedian Skylight Room for Improvement

Freelanc5c8d
Freelance IT Consultant at SPW (Service Public de Wallonie)
It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database. That is a bit slow. It can take two or three minutes to get the results. It would be helpful if they improved the way the database is optimized. To improve on this, we have purchased an appliance with disk. Up until now, we used mechanical disks. We are going to change our Skylight architecture and use an SSD disk with the appliance. We are tackling this issue with a new architecture. Another negative point is the fact that we don't know where the retention of data occurs. But the more we go into the past, the less data we get. And it's not crystal clear at what point we are losing data. For example, if I take the data from one week ago, it's less detailed than data from one hour ago. We don't know at which point we are losing the granularity. We need to be aware that if we are looking for data from two days ago, we only have granularity of one hour. If we are looking for data from one hour ago, we have granularity of one minute. This is not indicated in the application. It's not mentioned. One other issue is that it is not so easy to get the binaries from the website, for updating. Once we know where to find the binaries, updating easy. View full review »
reviewer1188207
User at a media company with 10,001+ employees
This solution is expensive compared to some others. View full review »
reviewer197955
Engineer at a tech services company with 51-200 employees
Support for more VoIP systems, Avaya, etc. View full review »
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