Accedian Skylight Archived Reviews (More than two years old)

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Reseller
Engineer at a tech services company with 51-200 employees
Nov 01 2017

What do you think of Accedian Skylight?

What is most valuable?

Ease of use; can literally diagnose an issue in about four clicks.

How has it helped my organization?

Root cause analysis and speed of application performance analysis is faster.

What needs improvement?

Support for more VoIP systems, Avaya, etc.

What was my experience with deployment of the solution?

Very easy to deploy.

What do I think about the stability of the solution?

Product is very stable.

What do I think about the scalability of the solution?

Product scales well.

How is customer service and technical support?

Good level of technical support from vendor.

How was the initial setup?

Setup was easy to understand and can fit into most network scenarios.

What's my experience with pricing, setup cost, and licensing?

Good value for…
Reseller
Engineer at a tech services company with 51-200 employees
Jun 27 2017

What do you think of Accedian Skylight?

What is most valuable?

The speed with which we analyse application performance issues Application analysis modules

How has it helped my organization?

APM analysis is much faster than traditional root cause analysis of application problems.

What needs improvement?

A lower price and more flexible versions will help the product.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

The product is relatively straightforward to install, just follow the instructions.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The product is very scalable.

How are customer service and technical support?

Customer Service: The customer…
Learn what your peers think about Accedian Skylight. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Vendor
Network administrator at a government with 1,001-5,000 employees
Feb 28 2015

What is most valuable?

We heavily use the "network analysis" section to dissect and analyze flows. When analyzing past incidents, we also use analysis of application performance. The analysis of the DNS queries is also very useful for us. In sum, we very much value the ability to program the PCAP captures according to the… more»

How has it helped my organization?

When we are approached for our expertise following an incident on an SI that seems to indicate network infrastructure, the application easily allows us to highlight the black points and to generate exculpatory (or inculpatory) reports for the infrastructure, pointing to the real blocking points.

What needs improvement?

We would like to see support for the sFlow protocol in a future version.

Which solution did I use previously and why did I switch?

We have not tested similar products over the long term.
Vendor
Head of Systems and Networking with 501-1,000 employees
Feb 17 2015

What do you think of Accedian Skylight?

Valuable Features

The most valuable feature has been the use of bandwidth.

Improvements to My Organization

When a remote contact complains about a slow application, we can immediately pinpoint the cause of concern.

Room for Improvement

Embed a warning system to a mailbox when it exceeds the threshold for use of bandwidth over a given period of time.

Use of Solution

We have been using the solution for several months.

Deployment Issues

No issues with deployment.

Stability Issues

No issues with stability..

Scalability Issues

We encountered no issues with scalability.

Customer Service and Technical Support

Customer Service: Do not know - we never used the customer service. Technical Support: Excellent technical support.

Initial Setup

The installation…
Vendor
IT with 501-1,000 employees
Feb 17 2015

What do you think of Accedian Skylight?

What is most valuable?

Network control when experiencing problems indicating "the network is slow".

What needs improvement?

Combination with Avaya switches pose some problems.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

Combination with Avaya switches pose some problems.

How are customer service and technical support?

Customer Service: OK Technical Support: OK

Which solution did I use previously and why did I switch?

No

How was the initial setup?

A bit complex caused by the Avaya problem.

What about the implementation team?

Vendor: Good expertise
Vendor
Network Manager with 51-200 employees
Feb 10 2015

What do you think of Accedian Skylight?

We had already invested in network & application performance monitoring a few years ago, but our team felt that it was critical to enlarge the scope of analysis of our existing solution, get better retention times and adapt our tooling to a datacenter which is now mostly virtualized. It was also important for our team to rely on a solution which would be able to cope with the volume of data of our datacenter and offer a much more intuitive access to troubleshooting data. With the experience we already had, the objectives were clear Be able to troubleshoot reactively (with relevant data on past degradations) Analyze usage and performance trends through time Get an instant overview of the status of the critical applications Provide other teams (systems, application) with relevant data to…
Vendor
Network Engineer at a financial services firm with 501-1,000 employees
Feb 10 2015

What is most valuable?

The Performance feature is the one I use the most because it permits me to quickly identify the source of performance slowdowns.

How has it helped my organization?

Performance Vision saves time diagnosing performance problems. It also anticipates where investment is needed by pointing to the infrastructure limitations.

What needs improvement?

The licensing of the virtual pollers is problematic because they are attached to the physical ESX on which they are installed. An ESX fleet can quickly become overloaded… more»

What's my experience with pricing, setup cost, and licensing?

I do not know the cost of installation as it was installed on my arrival. The cost using it is difficult to determine as the product mainly saves time. You do need to keep… more»

Which solution did I use previously and why did I switch?

No.

What other advice do I have?

It is important to customize the product so that the data that is provided is relevant.

Which other solutions did I evaluate?

No.
Vendor
Director of Information Technology at a healthcare company with 501-1,000 employees
Jan 28 2015

What do you think of Accedian Skylight?

What is most valuable?

Load monitoring and network analysis are valuable features.

How has it helped my organization?

Following network saturations, analysis was able to reliably detect where the problem came from and solve the problem.

What needs improvement?

Each version brings a lot of improvements!

For how long have I used the solution?

Since 2010.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

We did not encounter issues with scalability.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Excellent and responsive.

Which solution did I

Vendor
Network Engineer with 501-1,000 employees
Jan 21 2015

What is most valuable?

I like this product because it is easy to use and it allows us to have a realistic vision of what is going on at the heart of our network. Flow matrices, the ability to analyze response times for our web apps (http), and what is related to… more»

How has it helped my organization?

This product enabled us to identify the cause of some apps known to be running slow. Analyzing connection times from the sequence of elements involved in a request (PC, application server, database server) enables us to immediately identify… more»

What needs improvement?

Increase the drive’s capacity to store more data, and maybe switch to a database system similar to 3Big-Data. The goal is to avoid truncating information after a certain amount of time, and to improve the performance.

What other advice do I have?

Carefully identify the important elements within the technical infrastructure (apps, servers, database, etc…) during the set-up phase, as it affects the relevance of the data.

Which other solutions did I evaluate?

Yes, I had tested HP Openview, but despite its extensive offer, this product is too complex.
Vendor
ICT Manager with 51-200 employees
Dec 17 2014

What do you think of Accedian Skylight?

Despite their ability to monitor availability and resource consumption (CPU, RAM, Disk…), our SNMP monitoring tools (Microsoft SCOM) did not provide any useful information to deal with user complaints. “Wireshark”, which we used to use for firefighting operations, could not provide us with an easy way to understand the origin of an issue.  First, we felt the need to monitor proactively our IT usage, as well as the performance of both our network and applications. In case of complaint, we wanted to be able to quickly qualify Which application was impacted? Which users were impacted? When? Was our WAN network overloaded? By which applications? Was there any abnormal behavior on our network (virus or worm)? Second, due to the limited WAN capacities with a maximum of 10Mbps per connection,…
Vendor
Network Manager at a local government with 51-200 employees
Dec 17 2014

What do you think of Accedian Skylight?

Our team is in charge of the network routing and quality of access of the different applications. As part of our mission, we need to visualize the flows towards our datacenter and to monitor the response times of all applications for each of the 300 remote sites. In 2011, we started to look for a tool capable of addressing our needs. We selected a few products and tested them intensively on our datacenter: some proved to be good at protocol analysis but way too complex to manage for our needs; they would have required more dedicated resources than we could afford. All reports had to be created from zero and were not available “out of the box” (reporting was indeed an important feature for the Police Headquarters). Other solutions only covered a portion of our needs, because they were based…

What is Accedian Skylight?

Accedian provides performance analytics and end user experience solutions for on-premise, cloud and hybrid IT infrastructures. Accedian SkylightTM delivers unified network and application performance monitoring (NAPM) visibility across the entire application and network chain, with best in class resolution and velocity. This enables Accedian customers to assure their business-critical digital infrastructure and unlock the full productivity of their users.

Also known as
Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision
Accedian Skylight customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville

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