Accedian Skylight Overview

Accedian Skylight is the #14 ranked solution in our list of APM tools. It is most often compared to SolarWinds NPM: Accedian Skylight vs SolarWinds NPM

What is Accedian Skylight?

Accedian provides performance analytics and end user experience solutions for on-premise, cloud and hybrid IT infrastructures. Accedian SkylightTM delivers unified network and application performance monitoring (NAPM) visibility across the entire application and network chain, with best in class resolution and velocity. This enables Accedian customers to assure their business-critical digital infrastructure and unlock the full productivity of their users.

Accedian Skylight is also known as Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision.

Accedian Skylight Buyer's Guide

Download the Accedian Skylight Buyer's Guide including reviews and more. Updated: June 2021

Accedian Skylight Customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville

Accedian Skylight Video

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Network Administrator at CHR Citadelle
Real User
Makes it easier to troubleshoot, to get a view of my network's health

What is our primary use case?

We are a hospital and we have a lot of external consultants and a lot of external programs. When we have a performance problem with a program, generally the response of the consultant is, "Oh, it's your network, your infrastructure, your server." With Skylight it's easy to prove that the problem is not our infrastructure and, in most cases, the problem is the application. We use it to improve the performance of the database tables as well as for our Citrix solution.

Pros and Cons

  • "I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."

    What other advice do I have?

    I used the first version, it was called Secure Active. After that, its name was Performance Vision. And now it's Skylight. With each new version of Skylight, there are a lot of new features. I am the principal user of Skylight. When anybody in the service - about 20 people - has a problem, they come to me and I generate the reports. But I'm the only one who uses SkyLIGHT. We don't have any plans to expand usage as of now.
    BJ
    Freelance IT Consultant at SPW (Service Public de Wallonie)
    Consultant
    Helps us identify where a bottleneck is and has significantly reduced our MTTR

    What is our primary use case?

    We use it to troubleshoot application issues. For instance, when an application is slow we can identify where the bottleneck is in the chain.

    Pros and Cons

    • "Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
    • "It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."

    What other advice do I have?

    It provides a better view of your infrastructure. You know better when the big flows are going through. It gives us a better picture of where the pain points are. For instance, if there is big traffic between 9 pm and 2 AM, that's due to the backups. It gives a better overview of how the data flows are working. We have VMware onsite but we are not using an external cloud so we are not using it for performance and traffic monitoring of a cloud environment. We currently have four people using the tool: me and two people on the network team and one person on the end-user computing team, because…
    Learn what your peers think about Accedian Skylight. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
    510,534 professionals have used our research since 2012.
    MO
    Network Architect at a recruiting/HR firm with 501-1,000 employees
    Real User
    Saved us a few servers that we would have bought, not knowing that developers were making mistakes

    What is our primary use case?

    Our primary use case is troubleshooting. If a user starts to complain about something that's not working, we have a look into it. It depends on whether it's already into the mirrors or not, because that's a problem at the moment. We have most of our servers on ESX machines at the moment, and each of these machines have dual 10-giga links. Putting them all together with a mirror onto only one 10-giga link makes it drop packets. I usually don't do that. I usually only put one or two of those servers into the mirror to avoid too much packet loss. In the future we should go for a more distributed… more »

    Pros and Cons

    • "If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."
    • "The response times, with the performance, are really interesting too, where you can see the packet loss."
    • "If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."

    What other advice do I have?

    Put some thought into how you want to organize your zone information before you start. Play around with zones at the beginning but don't keep that setup as something you want to really use. As soon as you have an idea of how it works, put some thought into how you really want to go with it in the future. Then reorganize it so that it works the way you really want it to be, following that structure. Then start finding some issues. And trust the other teams that they'll start do their things as well, so that you start to get a clean network. Having a clean network makes it way easier later on to…
    AM
    Engineer at a tech services company with 51-200 employees
    Reseller
    Setup is easy to understand and can fit into most network scenarios

    What is most valuable?

    Ease of use; can literally diagnose an issue in about four clicks.

    How has it helped my organization?

    Root cause analysis and speed of application performance analysis is faster.

    What needs improvement?

    Support for more VoIP systems, Avaya, etc.

    What was my experience with deployment of the solution?

    Very easy to deploy.

    What do I think about the stability of the solution?

    Product is very stable.

    What do I think about the scalability of the solution?

    Product scales well.

    How is customer service and technical support?

    Good level of technical support from vendor.

    How was the initial setup?

    Setup was easy to understand and can fit into most network scenarios.

    What's my experience with pricing, setup cost, and licensing?

    Good value for…
    AM
    Engineer at a tech services company with 51-200 employees
    Reseller
    APM analysis is much faster than traditional root cause analysis of application problems.

    What is most valuable?

    The speed with which we analyse application performance issues Application analysis modules

    How has it helped my organization?

    APM analysis is much faster than traditional root cause analysis of application problems.

    What needs improvement?

    A lower price and more flexible versions will help the product.

    For how long have I used the solution?

    Four years.

    What was my experience with deployment of the solution?

    The product is relatively straightforward to install, just follow the instructions.

    What do I think about the stability of the solution?

    The product is very stable.

    What do I think about the scalability of the solution?

    The product is very scalable.

    How are customer service and technical support?

    Customer Service: The customer…
    Network administrator at a government with 1,001-5,000 employees
    Vendor
    The application easily allows us to highlight the black points and point us to the real blocking points.
    Head of Systems and Networking with 501-1,000 employees
    Vendor
    When a remote contact complains about a slow application, we can immediately pinpoint the cause of concern.

    Valuable Features

    The most valuable feature has been the use of bandwidth.

    Improvements to My Organization

    When a remote contact complains about a slow application, we can immediately pinpoint the cause of concern.

    Room for Improvement

    Embed a warning system to a mailbox when it exceeds the threshold for use of bandwidth over a given period of time.

    Use of Solution

    We have been using the solution for several months.

    Deployment Issues

    No issues with deployment.

    Stability Issues

    No issues with stability..

    Scalability Issues

    We encountered no issues with scalability.

    Customer Service and Technical Support

    Customer Service: Do not know - we never used the customer service. Technical Support: Excellent technical support.

    Initial Setup

    The installation…
    IT with 501-1,000 employees
    Vendor
    Good Overview of Network Performance

    What is most valuable?

    Network control when experiencing problems indicating "the network is slow".

    What needs improvement?

    Combination with Avaya switches pose some problems.

    For how long have I used the solution?

    3 years.

    What was my experience with deployment of the solution?

    Combination with Avaya switches pose some problems.

    How are customer service and technical support?

    Customer Service: OK Technical Support: OK

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    A bit complex caused by the Avaya problem.

    What about the implementation team?

    Vendor: Good expertise
    Network Manager with 51-200 employees
    Vendor
    Performance Vision is our primary tool for troubleshooting; there are many cases in which it gave us a clear diagnostic.
    We had already invested in network & application performance monitoring a few years ago, but our team felt that it was critical to enlarge the scope of analysis of our existing solution, get better retention times and adapt our tooling to a datacenter which is now mostly virtualized. It was also important for our team to rely on a solution which would be able to cope with the volume of data of our datacenter and offer a much more intuitive access to troubleshooting data. With the experience we already had, the objectives were clear Be able to troubleshoot reactively (with relevant data on past degradations) Analyze usage and performance trends through time Get an instant overview of the status of the critical applications Provide other teams (systems, application) with relevant data to…
    Network Engineer at a financial services firm with 501-1,000 employees
    Vendor
    It permits me to quickly identify the source of performance slowdowns, saving precious time analyzing.

    What other advice do I have?

    It is important to customize the product so that the data that is provided is relevant.
    Director of Information Technology at a healthcare company with 501-1,000 employees
    Vendor
    ​Following network saturations, SecurActive's analysis was able to detect where the problem came from and solve it.

    What is most valuable?

    Load monitoring and network analysis are valuable features.

    How has it helped my organization?

    Following network saturations, analysis was able to reliably detect where the problem came from and solve the problem.

    What needs improvement?

    Each version brings a lot of improvements!

    For how long have I used the solution?

    Since 2010.

    What was my experience with deployment of the solution?

    No issues with deployment.

    What do I think about the stability of the solution?

    No issues with stability.

    What do I think about the scalability of the solution?

    We did not encounter issues with scalability.

    How are customer service and technical support?

    Customer Service: Very good. Technical Support: Excellent and responsive.

    Which solution did I

    Network Engineer with 501-1,000 employees
    Vendor
    Easy to use and allows us to have a realistic vision of what is going on at the heart of our network.

    What other advice do I have?

    Carefully identify the important elements within the technical infrastructure (apps, servers, database, etc…) during the set-up phase, as it affects the relevance of the data.
    ICT Manager with 51-200 employees
    Vendor
    Beyond the savings of the IT team’s productivity, the reduction of the performance degradations has helped save money.
    Despite their ability to monitor availability and resource consumption (CPU, RAM, Disk…), our SNMP monitoring tools (Microsoft SCOM) did not provide any useful information to deal with user complaints. “Wireshark”, which we used to use for firefighting operations, could not provide us with an easy way to understand the origin of an issue.  First, we felt the need to monitor proactively our IT usage, as well as the performance of both our network and applications. In case of complaint, we wanted to be able to quickly qualify Which application was impacted? Which users were impacted? When? Was our WAN network overloaded? By which applications? Was there any abnormal behavior on our network (virus or worm)? Second, due to the limited WAN capacities with a maximum of 10Mbps per connection,…
    Network Manager at a local government with 51-200 employees
    Vendor
    No more than half a day, and we were getting relevant information that was fully intuitive.
    Our team is in charge of the network routing and quality of access of the different applications. As part of our mission, we need to visualize the flows towards our datacenter and to monitor the response times of all applications for each of the 300 remote sites. In 2011, we started to look for a tool capable of addressing our needs. We selected a few products and tested them intensively on our datacenter: some proved to be good at protocol analysis but way too complex to manage for our needs; they would have required more dedicated resources than we could afford. All reports had to be created from zero and were not available “out of the box” (reporting was indeed an important feature for the Police Headquarters). Other solutions only covered a portion of our needs, because they were based…
    Buyer's Guide
    Download our free Accedian Skylight Report and get advice and tips from experienced pros sharing their opinions.